Youth Protection Training Status not being updated in report

3 postsstarted by fishingnewbold 2021-03-04 22:34 UTC532 viewsoriginal topic

New Member

#1
2021-03-04 22:34 UTC

I have two members of my ward that have taken the Youth Protection Training for their calling. However, every time I run the Youth Protection Training Status report, their status has not changed. It still shows as Expired. Why would their status not change? Is there a way to mark it as complete for them?

russellhltn

Community Administrator

#2
2021-03-04 22:38 UTC

I'd make sure they're logging into the website with an account that has the right MRN attached to it.

The MRN is the key to matching the member to the information.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

fishingnewbold

New Member

#3
2021-03-08 00:36 UTC

Yeah, both of them claim they were logged in when they did it . I have another ward member that said it took him 3 times of taking the training for it to finally show as completed. But, I will check with these 2 members on their MRN.

Thanks