I just noticed that the past three months of my paying donations have been reversed and I don’t know why

2 postsstarted by jamesb1 2021-03-02 21:18 UTC800 viewsoriginal topic

New Member

#1
2021-03-02 21:18 UTC

Maybe it is because I change banks and forgot to notify you but I am amazed that I have been happily paying my darling for the past three months and each month has been reversed to zero.

russellhltn

Community Administrator

#2
2021-03-02 21:26 UTC

jamesb1 wrote:Maybe it is because I change banks and forgot to notify you

That would do it.

My understanding is any transactions that fail to go though are canceled.

You were probably sent an email, but you might have thought they were just the routine notification process and dismissed them without reading.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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