ServiceNow not allowing login

When I try to open up a support ticket by going to Contact Us, it takes me to the login screen for https://servicenow.churchofjesuschrist.org. If I am already logged in to the Church LCR site, it tries to process my login then automatically goes to the you are logged out screen. If I try http://servicenow.churchofjesuschrist.org and enter my credentials, it does the same thing. I have tried this on multiple computers and browsers and have cleared the cache and browsing history, etc. Is this site unavailable or do I have something going on with my account? I am a Ward Clerk.

Thank you,
Steve

What are you trying to get access to? I'm not aware of any clerk things going on at ServiceNow.

steveh wrote:When I try to open up a support ticket by going to Contact Us, it takes me to the login screen for https://servicenow.churchofjesuschrist.org. If I am already logged in to the Church LCR site, it tries to process my login then automatically goes to the you are logged out screen. If I try http://servicenow.churchofjesuschrist.org and enter my credentials, it does the same thing. I have tried this on multiple computers and browsers and have cleared the cache and browsing history, etc. Is this site unavailable or do I have something going on with my account? I am a Ward Clerk.

After logging into LCR if I select Contact Us it displays 'Loading...' for a few moments and then it displays the screen with contact information and the option to create a case. I don't see a login screen at any point. I'm a Stake Finance Clerk. Since you've already cleared cache and cookies, I'm not sure what to suggest. I do note that it goes to https://servicenow.churchofjesuschrist.org/gsc?lang=eng rather than just https://servicenow.churchofjesuschrist.org.

russellhltn wrote:What are you trying to get access to? I'm not aware of any clerk things going on at ServiceNow.

The Contact Us option in LCR sends you to ServiceNow and gives you the option to open a case and let's you see any open tickets you have.

I get this when I click Contact Us. I was trying to create a support ticket like I have in the past.

I am getting this same behavior. It logs me out whenever I click on Contact Us.

I am seeing nearly the same thing. The difference is the page says I am logged out but I am not actually as long as I have other open browser tabs to site pages that require a Church Account sign-on. Only the Service-Now page is signed out - strange.

I have submitted feedback using the online page feedback link. I am expecting a return message to contact the Global Service Department. This has been the standard response I have been getting over the past year and a half to two years submitting feedback trouble reports. The people at the GSD are pretty good at following through and submitting a trouble ticket for website issues that don't involve browser cookies and/or browser cache.

I'm seeing the same thing. When I click on Contact us, it just goes to a login page but immediately says that it logged me out.

Logout succeeded
Logout successful
You have successfully logged out.

I haven't even logged in yet.

jdlessley wrote:I have submitted feedback using the online page feedback link.

They are working the issue.

Exact same behavior happening today. I cannot enter a ticket because of this behavior.

Having the same issue. Is there a phone number? I've never opened a ticket before. Thanks.

Yeah I see the same behavior, it really isn't clear how best to escalate issues and if that space is not the right forum, why have it in the most prominent place and simply not work for my level of access and direct me. The current auto logging out without any reason is quite frustrating.
I am submitting a help request here: https://account.churchofjesuschrist.org/help
See what response I get.