Tech Forum Archive

Accessing August 2020 Prior Letters

12 postsstarted by derfskinsurf 1,585 viewsoriginal topic

derfskinsurf
New Member
#1
In preparation for RootsTech this year people have been given the challenge to review some instructions from President Ballard (see “Strengthening Missionary and Temple and Family History Work in Stakes and Wards” [letter, May 26, 2020]). The letter is inaccessible on the official church communication webpage because it is so old. How could one access it?
russellhltn
Community Administrator
#2
derfskinsurf wrote:The letter is inaccessible on the official church communication webpage because it is so old.
It's not inaccessible due to age, but because the site is messed up.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sbradshaw
Community Moderators
#3
I wasn't able to find a direct link to the letter, but here's a summary on the Church News website:
https://www.thechurchnews.com/members/2 ... kes-184994
Samuel Bradshaw • If you desire to serve God, you are called to the work.
lajackson
Community Moderators
#4
I have the letter. The Church News article actually covers almost everything in it and even included the link to the letter (which no longer works). If you study the Church News article, you will be adequately prepared with the instructions you were asked to review in advance.
derfskinsurf
New Member
#5
Great! Thank you!
BrianEdwards
Senior Member
#6
Does anyone have any info on whether this continues to be "by design", or is something that "still needs fixing"? I have now begun to download pdf's of every official communication I get, whether I think it's useful going forward or not, because I'm not sure if the Official Communications repository will always contain messages I've previously received.

I 100% understand that those of us here on the Forum may not be aware of details regarding why these emails aren't currently available (either via the Search functionality, or via the embedded links in the original emails).
russellhltn
Community Administrator
#7
I don't have any information, but this feels like a error and not design. Too much is missing that is relevant to one's calling.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#8
Is anyone sending feedback through the Official Communication Library page?
jdlessley
Community Moderators
#9
lajackson wrote:Is anyone sending feedback through the Official Communication Library page?
I have and received a response to contact the GSD for assistance. :x - their standard response.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
russellhltn
Community Administrator
#10
I have, but I'm not sure what response I got. I have multiple things open and the responses are only referencing ticket numbers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Biggles
Senior Member
#11
Biggles wrote:
russellhltn wrote:I have, but I'm not sure what response I got. I have multiple things open and the responses are only referencing ticket numbers.
I have repeatedly requested that these ticket numbers and response to surveys indicates what the notification are about. Unfortunately nothing has changed so far!
scottej52
New Member
#12
I did too. I received an email thanking me for contacting Global Services Department and that they had resolved my case. There was no mention what they did to fix it. As far as I can tell, it still isn't fixed. I was trying to find "11 December 2020, Notice, Office of the Presiding Bishopric, Availability of Zoom Licenses for Local Unit Virtual Meetings" and "25 September 2020, Guidelines for Using Virtual Meeting Technologies". When I go to "Official Communications" and click on "Presiding Bishopric" it says "No documents were found" and neither is listed in the chronological list. It sounds to me like they have misplaced all of the Presiding Bishopric documents. I'm going to try replying to the email and see if I get a response.