Year end statement

I recently got my year end statement but was missing a donation. All donations were made online. The money was deducted from my checking account but doesn’t show up on the year end statement. The clerk can’t find out what went wrong.

seeleyjohn wrote:The clerk can’t find out what went wrong.

If your clerk does not know, ask him to give you the phone number for the Global Services Department so that they may help you.

Or you might send an email request to onlinedonationsupport@churchofjesuschrist.org for assistance.

seeleyjohn wrote:All donations were made online.

Any possibility it was made under a different account?

In reviewing year end financial statements, I notice a few members that have contributed that are missing when printing them off. If they downloaded them online, does it exempt them from the printing?

jparady wrote:In reviewing year end financial statements, I notice a few members that have contributed that are missing when printing them off. If they downloaded them online, does it exempt them from the printing?

Almost. There is a box at the Donations site to say that the member does not desire a printout from the clerk. When the member checks the box, the statement does not print with the year end batch the clerk receives.

For those with questions (If I understand correctly), the year end reports are included in a batch for the clerk to print by default unless the member has checked the box on the donations site to not have the clerk print them. If statements are not included in the print batch for the clerk, you should be able to safely assume the member has chosen to take them out of the clerk's queue. If the member later wants the clerk to print one for them, they can un-check the box on the donations site (to make the change for future years) or ask the clerk to run the single report for the member (for current or past years).

For those who don't know, if members select to not have the clerk print their statement, the statement will will be presented to the member in the donations site when it is ready (probably about the same time the batch is sent to the ward/branch for the clerk to print). (At least for areas with online donations), members also have the ability to generate donation statements whenever they want (going back a number of years)

In reviewing year end financial statements, I notice a few members that have contributed that are missing when printing them off. If they downloaded them online, does it exempt them from the printing?

And I would also add, that I would encourage as many members as you can, to check this toggle so they handle the printing of their statements themselves. With the amount of things we all do online nowadays, I don't see any reason for clerks to be printing most member's statements and then trying to figure out how-in-the-world to make sure everyone gets theirs. There will always be those who will rely on the clerk for this and that's ok, but if you get half the members from this year's printouts to check the toggle, your life will be much easier during the next end-of-the-year tithing settlement and tax statement season

BrianEdwards wrote:but if you get half the members from this year's printouts to check the toggle, your life will be much easier during the next end-of-the-year tithing settlement and tax statement season

I suspect the half you do get to sign up will be the half that was easy to distribute to.