11-yr boys and girls not moving to Deacons/YW

I have 2 young men and 3 young women (all 11 and turning 12 this year) who are not listed in Primary but neither are they listed in their respective Quorums. They've just kind of disappeared (except their records are still here).

Any idea what I can do to force the system to recognize them in Deacons and Young Womens?

(ETA: I am the ward clerk)

Were they in Primary? When you say the records are there, can you see them in the directory, or only when you look at the parent's records?

It looks like all of them landed in limbo. That could mean there was a problem with the class advancement job that ran at the beginning of the year. We will take a look and see if there was some kind of broad system error that we didn't see.

You can fix this by manually adding them to the class. Go to the appropriate class and click the "Add Member" link at the bottom right of the list.

I took a look at these records and it appears that some of them weren't autoadvanced, then the classes were deleted/removed/recreated or something. At any rate, I reset their classes back to what their default should be for all the youth in your unit. If you had any overrides of kids/youth/adults that weren't in their default class, this process would have touched them. Thanks for posting and respond if there are still any problems. Did you reset all your primary classes at some point?

Yes, that did it. Thank you for your assistance.

I know the primary president did some resetting and reshuffling this week which may have put them in that limbo to begin with.

Regardless, it's working now so thank you for the quick response.