Send message arrow is gray and not activated on both lap top and iphone

2 postsstarted by karenmariecrane 2021-01-19 18:11 UTC658 viewsoriginal topic

New Member

#1
2021-01-19 18:11 UTC

How do I get help for tools when the upload arrow is gray, not blue, on both my lap top and my iphone

Community Administrator

#2
2021-01-19 19:42 UTC

I assume this is for a photo. That's the only upload I know of in Member Tools.

I don't know how the interface works for iOS. Have you selected a photo? Is it an acceptable size/format? Is it for someone other then yourself?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.