Tech Forum Archive

New FHC Computer Setup Instructions

9 postsstarted by brian.bealer 7,145 viewsoriginal topic

brian.bealer
New Member
#1
I recently received 3 new computers for the FHC. I am looking for instructions on how to set these up, but I'm not having any luck finding any. I've tried searching these forums and the main churchofjesuschrist.org website.

This page looked like it might be helpful, but all the links are dead

https://www.churchofjesuschrist.org/cal ... y?lang=eng

Can anyone point me to where the instructions are for setting up these new computers in the FHC?

Thanks,
Brian
russellhltn
Community Administrator
#2
It's quite possible they're pre-imaged. The last time I got new computers (years ago) there was a slip of paper in there giving the passwords to log on.

If that's the case, just plug in and power up. At some point, it will probably ask you for the FHC's name and unit number.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
brian.bealer
New Member
#3
Thanks, I'll give it a go.
brian.bealer
New Member
#4
Just wanted to follow up. Setup was very straight forward. Plugged in power, keyboard, mouse, network and turned on. It automatically went through the setup process. Only issue we has was the email address associated with our FHC. The email needed to end in ldsmail.net not familyhistorymail.org. A call to FHC support helped us figure that out.
jsfriedman
New Member
#5
I just changed ldsmail.org to familyhistorymail.com and it worked.
dmessano
New Member
#6
We received our two new computers plugged them in and they have been stuck on this screen for a week.

We did the Center Identification and it said it was completed.

We don't have any passwords and can only login to the Patron account. It tries to autologin to the Image account but it says the password is expired and we don't know the old one to reset it.

The computers are on the 10.185 network.

Any tips? Thanks.
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russellhltn
Community Administrator
#7
dmessano wrote:Any tips?
I'd contact Family History Center support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Biggles
Senior Member
#8
Assuming that this is worldwide.The FHC Portal is intermittently down for maintenance for 90 days from the beginning of June. Could this have a bearing on the issue?

I know I have had issues when trying to set up a new FHC computer at home, which effectively means I’m not behind a Church firewall.
dmessano
New Member
#9
Not sure, looks like I am contacting the help center.