Zoom Webinar Feature

I'm an STS that has issued a couple zoom accounts to wards using meet.churchofjesuschrist.org
One ward reported that the webinar feature is not enabled despite the most recent letter saying that
they are enabled by default: https://www.churchofjesuschrist.org/let ... nline=true

I'm wondering if there is any other action I need to take to enable the webinar feature or if there's been a clerical error somewhere
up the line. I read that the webinar feature can be added to the license through the zoom accounts settings but would cost extra.

Has anyone else experienced this? What do you think is my best course of action?

I'd have them check the licensing on the account their using. Either they're using their old account, or they changed the email associated with the account and broke the licensing.

I initially thought the same thing, but then remembered that some things in Zoom have to be configured using their web interface, not the downloaded client. Sure enough, when I signed into the web portal, I was able to schedule a webinar, and it then showed up in the client on the laptop. Still can't schedule a webinar from the client, but you can start a webinar if it has been created in the web portal.

gordonutah wrote:I initially thought the same thing, but then remembered that some things in Zoom have to be configured using their web interface, not the downloaded client. Sure enough, when I signed into the web portal, I was able to schedule a webinar, and it then showed up in the client on the laptop. Still can't schedule a webinar from the client, but you can start a webinar if it has been created in the web portal.

Please check the version of the client. I believe some of the older clients lacked this functionality.

TJHill wrote:Please check the version of the client. I believe some of the older clients lacked this functionality.

You might also check what client you're running. I've discovered that the iOS client doesn't seem to support creating breakout rooms.

russellhltn wrote:You might also check what client you're running. I've discovered that the iOS client doesn't seem to support creating breakout rooms.

Valid point. iOS does not have the create webinar on it. But I know the desktop app does.

I am an "Assistant Technology Specialist" (not STS) and my assignment is to handle technology for my ward. Our STS set up a Zoom account for our ward using my email address (which previously had been connected to a free Zoom account we used for teaching Seminary amid COVID). When I log in to zoom.us and look at my account, I do not have the ability to schedule webinars, break-out sessions, etc. I asked my son-in-law about their account and he showed me where he has the ability to schedule webinars, and his account has an "Admin" menu where he can give privileges to others. When I asked my STS, he said that to his understanding, "each account is an admin account and the ward account should be able to set up sharing to be used by all the entities in the ward."

When I look at "Profile", it says that my "License type" is "Licensed", "Meeting", "500 participants".

When I look at "Account Profile", it says "Account Type" is "Enterprise (Active Host)", "Account Name" is "Church of Jesus Christ - local units", "Your Role" is "Member"

I'm wondering if our account was set up correctly, and if not, who needs to fix it.

Are you using your phone or a laptop to access? I think I may have read somewhere on the Forums that the phone interface didn't allow for scheduling.

When I log onto our unit account using my laptop, the left bar has "Profile", "Meetings", "Webinars", "Recordings", etc. Clicking on either the "Meetings" or "Webinars" brings up the page where I can schedule meetings/webinars.

My Profile and Account Profile show the same as you see.

[EDIT] I do not see any "Admin" menu, I forgot to mention that.

scottej52 wrote:When I log in to zoom.us and look at my account, I do not have the ability to schedule webinars, break-out sessions, etc. I asked my son-in-law about their account and he showed me where he has the ability to schedule webinars, and his account has an "Admin" menu where he can give privileges to others.

The account I've set up for wards doesn't have that. I suspect your son-in-law is using an account the local unit has paid for rather than the one the church is giving out.

scottej52 wrote:When I asked my STS, he said that to his understanding, "each account is an admin account and the ward account should be able to set up sharing to be used by all the entities in the ward."

Not quite. Each account is an account on the church account. There are techniques to be used to share meetings, but there's only one account and aside from sharing the Host Key, you can't grant others any rights.

scottej52 wrote:When I look at "Profile", it says that my "License type" is "Licensed", "Meeting", "500 participants".

When I look at "Account Profile", it says "Account Type" is "Enterprise (Active Host)", "Account Name" is "Church of Jesus Christ - local units", "Your Role" is "Member"

That is correct.

scottej52 wrote:Our STS set up a Zoom account for our ward using my email address (which previously had been connected to a free Zoom account we used . . .

It sounds as if the free account did not transition correctly to the Church account. Your STS will probably need to go to his portal and request that the Church get it fixed. He cannot fix it himself, but he is the only one who is able to make the request at the feedback link there.

scottej52 wrote:When I log in to zoom.us and look at my account, I do not have the ability to schedule webinars, break-out sessions, etc. I asked my son-in-law about their account and he showed me where he has the ability to schedule webinars, , , ,

russellhltn wrote:The account I've set up for wards doesn't have that. I suspect your son-in-law is using an account the local unit has paid for rather than the one the church is giving out.

Most of our wards are using their STS-established Church Zoom accounts to schedule webinars each week to webcast their sacrament meetings. In addition, they all have breakout room capability.

lajackson wrote:Most of our wards are using their STS-established Church Zoom accounts to schedule webinars each week to webcast their sacrament meetings. In addition, they all have breakout room capability.

True. However, those functions might be a little more hidden than in a true admin account.

Based on what they see in the license information, I think the account is correct.

I second BrianEdwards' suggestion to make sure they're using the web interface. Some of the applications lack features. I know that I could not get an iOS user to manage rooms in their iOS client.

russellhltn wrote:

lajackson wrote:Most of our wards are using their STS-established Church Zoom accounts to schedule webinars each week to webcast their sacrament meetings. In addition, they all have breakout room capability.

True. However, those functions might be a little more hidden than in a true admin account.

Based on what they see in the license information, I think the account is correct.

I second BrianEdwards' suggestion to make sure they're using the web interface. Some of the applications lack features. I know that I could not get an iOS user to manage rooms in their iOS client.

Note that there are several features that the web interface doesn't have either – the Windows and macOS clients are the most full-featured. Here's a comparison table:
https://support.zoom.us/hc/en-us/articles/360027397692