Preferred name problem

2 postsstarted by zaneclark 2021-01-02 17:33 UTC530 viewsoriginal topic

Senior Member

#1
2021-01-02 17:33 UTC

What are the reasons why it will not accept a preferred name? I have added it many times, and each time it tells me that the requested changes have been made, but the preferred name line remains blank after saving.

russellhltn

Community Administrator

#2
2021-01-02 18:19 UTC

Is this by chance an out-of-unit record? Are you trying to change a membership record at the stake level?

You might also give this a try using incognito mode, just to make sure it isn't some weird cookie problem.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.