StickyChurch Zoom Account - Changing Email Address or Password

All,

Please only use the meet.churchofjesuschrist.org portal to activate and delete accounts. All other account management activities should be done directly with Zoom. Do not delete an account and create a new one to change the assigned email address.

More information can be found at....
- Change account email - https://support.zoom.us/hc/en-us/articl ... y-Account-

- Change account password - https://support.zoom.us/hc/en-us/articl ... r-password

- Change account settings - https://support.zoom.us/hc/en-us/articl ... t-settings

Thanks!

Using the meet portal I activated a unit account.
Through Zoom, the unit changed the email address for the account.
The meet portal changed from Setup Complete to Setup Not Complete.

A few days later, the meet portal no longer shows that the unit has an account. It is listed in the drop down as being available to add a license.

The Zoom account still works and still shows as Licensed. Will it continue to work or do we have a surprise in our future? (Surprises are not good.)

What if I disassociated myself from the Church Zoom Account, back to my private account, without adding another Admin???

jimcalton wrote:What if I disassociated myself from the Church Zoom Account, back to my private account, without adding another Admin???

I would expect you to lose the church license. You'd end up with a free account.

I have a ward in my stake that we set an email for that ward, and he was able to activate the linked account. Now when he tries to log into zoom it tells him that zoom doesn't recognize his email a a valid email. If I click remove on that account will I be able to assign that ward to a new email address? Or should I have him make a new email and zoom account and then with that profile change to back to his current email that doesn't work?

Thanks
Jacob Steele
Price Utah Stake

jacob59s wrote:Now when he tries to log into zoom it tells him that zoom doesn't recognize his email a a valid email.

Since he was able to activate it, clearly the email address is correct and Zoom was able to work with it.

Make sure he's not trying to log in using Google or Facebook. That may be different than what he's used to.

On the "Meet-Zoom Enroll" page, a Zoom license was provisioned AND setup - then the account was disassociated with the license.

When I click the "REMOVE" button, to free up the license for the Stake, this error is displayed:

"Error: Unable to remove the Zoom Account. Zoom has temporarily suspended changes to this account. Please try making the requested change again in approximately 10 minutes. Contact Zoom or click here you continue to experience issues and need assistance."

I've tried several times (with 15-20 minutes between attempts) but it's always the same message.

AND, clicking the link in the original email says that the link has expired.

Anyone know who I should contact to reset the license for the Ward? Or how to do it myself?

Thanks in advance.

dtavres wrote:Anyone know who I should contact to reset the license for the Ward? Or how to do it myself?

I'd leave feedback on the Meet page.

dtavres wrote:Anyone know who I should contact to reset the license for the Ward? Or how to do it myself?

Besides leaving Feedback at the Meet Portal page, I have found that if you just wait a few days, you may be able to remove the account you are in progress of creating and then start over. And I had one where I waited a week that disappeared on its own.

I am a little confused at where this conversation leads us. I made a mistake, myself (I think) by letting my personal email address be used for our Ward account. The 26 Dec 2020 comment by iajackson seems to imply that if you have trouble changing the email address for your account, it may be caused by the "meet portal". So - can I change the email address for our ward account myself, or do I need to go through our STS to make sure "meet portal" doesn't mess things up? I asked Zoom Help and here is the chat transcript:

AGENT ( Jemuel R): Hi! This is Jemuel. Thank you for contacting Zoom Technical Support. Please give me 2-3 to catch up on the conversation. One moment please.
AGENT ( Jemuel R): Thank you for waiting. I see you are chatting about changing your email for Zoom. Can you provide me with some details about your concern?

USER: While you're looking, I am wondering about changing the email address. I made a mistake (I think) by having my personal email address assigned to an account that is supposed to be "official use only". If I create a new email address to assign to that account, will my personal email then be available to reestablish a free account on?

USER: The account name is "Church of Jesus Christ - local units" and I am listed as a member.

AGENT ( Jemuel R): Okay, I understand you have linked your personal email as member to this account "Church of Jesus Christ". I am glad you contacted us so we can provide some assistance with this.

USER: The main thing I'm not sure of is if I can make the change myself, or if an admin for the account has to change it.

AGENT ( Jemuel R): Thank you for waiting. Since scottericj@gmail.com is already linked to an existing Zoom account, you can't use it to create free account. What you can do is to convert to an Individual Account. Kindly look through the steps here and let me know if it works for you > https://support.zoom.us/hc/en-us/articl ... al-Account

USER: But then I'd lose the ability to host meetings for our ward unit using the church account, right?

AGENT ( Jemuel R): Yes, that is correct.

USER: So I could follow the instructions in "How Do I Change the Email on My Account?" and a new email address would work for the license account but my personal email would be forever useless?

AGENT ( Jemuel R): Thank you for waiting. For that, yes you may follow "How Do I Change the Email on My Account?". Once completed your email scottericj@gmail.com can be used to create a free individual account.

USER: Does it take time for the system to sync the change? Should I change the email address and then wait a day before trying to recreate a free account for my personal email?

AGENT ( Jemuel R): The changes are usually applied immediately. Once you have changed the email for your current Zoom account, your email scottericj@gmail.com will be unlinked right away and you should be able to use it create a free account.

USER: OK. Is it OK to post this conversation to the church tech forum? There were some older discussions there about difficulties doing this.

AGENT ( Jemuel R): Yes, you can provide the information from this chat.

scottej52 wrote:AGENT ( Jemuel R): Thank you for waiting. For that, yes you may follow "How Do I Change the Email on My Account?". Once completed your email scottericj@gmail.com can be used to create a free individual account.

Ok, it frees up your emai to have a personal account, but where does that leave the ward's account? I've seen reports that it becomes no longer connected on the "meet" page suggesting it could lose it's licensing - if not immediately, then at some future time.

scottej52 wrote:So - can I change the email address for our ward account myself, or do I need to go through our STS to make sure "meet portal" doesn't mess things up?

It does not matter whether you change it or you ask the STS to change it. The Meet Portal is likely to get confused. I would suggest that you sign into the account and change the email to one your ward wishes to use.

I made a mistake in the email for our stake account. I changed the email at Zoom. The Meet Portal reverted from Setup Complete back to Setup Not Complete. However, the account seems to work just fine.

I sent feedback through the portal and received a response that "the email address has been fixed". I do not know what they fixed. The Meet Portal does not seem to know either. There still seems to be a disconnect between the Meet Portal and Zoom but neither you nor the STS can do anything about it, except that he can send feedback through the Portal.

I am the one who thought there may be a problem if the Meet Portal did not reflect the correct emal address, but that was simply speculation on my part. So far, our stake has not had any problem with the email change.

Is there a way to mass change email addresses for all units in the stake? The current process to change emails one-by-one has so far been a mess.

The goal: For each unit in the stake, change the email to the form stakeemailaddress+unit@gmail.com.

The problem: Most unit's zoom accounts were assigned to the bishop's email address when licensed. What happened is when COVID hit, many bishops went ahead and just bought a personal Zoom license for their ward and put it under their email. Then when the church bought Zoom accounts, I had to manually email the church for all of these, and they were able to process a license upgrade to a church paid account. But they're still managed by that person's email. As a STS, I don't have the passwords to some of these accounts as they just weren't shared with me. Further, I've tried to work with bishops and former bishops to process changing these emails over to a stake email account, and the process has just simply broken down for various reasons. I could probably make it work if I schedule appointments and drive out to each current and former bishop's home, but there has got to be a better way. I wish I could just send a list to church HQ and have them fix the stake accounts for me. I've tried calling into church tech HQ help, and I've run into brick walls there, nobody seems to even know an employee who manages Zoom accounts anymore.

Any insights from anyone else on this?

Update: The church has no automated process. After speaking with a few techs, these are the options:

Option 1) Contact the email address holder and walk them through the process
Option 2) Delete the Zoom account and create a new one.

Fortunately I was able to get option 1 for all. The process involves having them open up a web browser, then go into their Zoom account profile area, then change the email, then supply the Zoom password. Then go into their email and confirm, and possibly type the Zoom password again. Then I go into the new email account and confirm.