Member Tools locked into "Choose a Pin"

7 postsstarted by lwlucy 2020-12-15 14:34 UTC3,968 viewsoriginal topic

New Member

#1
2020-12-15 14:34 UTC

As I log into member tools I am asked to choose a pin. After doing this, the only option is to sign out. I sign out and then it goes through "updating" and comes back to the "Choose a Pin" screen. It seems locked into this. I have uninstalled and reinstalled it and it continues to happen. I have a Samsung S7 phone. The same thing happens on my husband's Member Tools app.

davesudweeks

Senior Member

#2
2020-12-16 01:28 UTC

I noticed you posted this in the iPhone topic, but I believe the Samsung is running Android, correct? I think this was a bug in an older version of the Member Tools app (Android, and maybe iOS as well - I don't use iOS). I recommend you install the latest version of the app and see if that doesn't fix the problem.

russellhltn

Community Administrator

#3
2020-12-16 02:44 UTC

davesudweeks wrote:I noticed you posted this in the iPhone topic, but I believe the Samsung is running Android, correct?

Moved.

Yes, do make sure you have the most current version of Member Tools.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

hoggdoug

New Member

#4
2020-12-23 14:58 UTC

I have the same problem. Running Android on Samsung A10. Have updated numerous times withut success. Now what do you suggest?

kelvernon

New Member

#5
2020-12-23 20:44 UTC

I have the same problem. Running Android on Samsung Note8. Have updated numerous times without success. Now what do you suggest?

rmunonz

New Member

#6
2022-10-13 23:28 UTC

I am having the same issue on my Samsung Android Galaxy S22