Member not visible in tools

3 postsstarted by brettrandallwells 2020-12-07 22:12 UTC665 viewsoriginal topic

New Member

#1
2020-12-07 22:12 UTC

As a ward clerk I believe I should be able to see a member whose privacy settings are set to "leader only" in tools. However, we have a new family which is not showing up in tools. I have confirmed that their records are in our ward, but still can't see them in tools. RS and EQ would like to be able to see their address to visit. Ideas?

russellhltn

Community Administrator

#2
2020-12-07 23:15 UTC

brettrandallwells wrote:Ideas?

Look in LCR what the "Household" name is. They might just be hiding under a different name than what you're expecting.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

davesudweeks

Senior Member

#3
2020-12-08 05:16 UTC

One other thing to check - have you sync'ed your member tools app since their records came into the ward? It can be set to sync automatically, but I think the default is to only sync when the member initiates the sync.