Missionary Name is not showing up on donation slip

We recently split into a new ward. A member is trying to pay the monthly amount for their missionary. However, when they go to the donation slip his name does not appear in the pull-down ward missionary list. How can I fix this?

Missionary finances doesn't automatically move with the membership records. You have to contact support to have it moved. Until then, the parents can use the unit number of the old ward to donate into the account.

The bishop of the original ward can initiate the transfer in the Missionary Recommendation system and then it must be accepted by the new bishop. It's a good idea for the bishops to talk so both are aware before this is done. The clerk should also determine when the change should be effective so that the old ward ends up with a zero balance (if the effective date is in the past then CHQ will automatically credit the old ward for charges since that date and charge the new ward for them).

In the interim, the family can donate to the ward missionary fund and the clerk can move the donation after the account is set up. They would need to donate to the "ward" fund and not the "General" fund (the general fund is swept to cover missionary needs in other areas and countries).

What is the number for support?

Contact your ward clerk for the number. He can find it here.