Donor Statement of Contributions has wrong mailing address

2 postsstarted by bib2 504 viewsoriginal topic

New Member
#1
When I created a Donor Statement of Contributions for a member of the ward, it listed an incorrect mailing address for them. But, LCR and Member Tools are showing the correct address.

Is there any action I need to take here?

Is there a way to update the address field that LCR is pulling for the statement?
Senior Member
#2
Go to their donor record in LCR (look under Finance > Participants) and check to make sure thy show up as a member. If not then use the Merge button to merge the non-member donor record into their membership record. If they show up as a member already then you'll probably have to contact the global service department and ask them to correct the donor record address.