Tech Forum Archive

Can't Access Music From Church Website Music Library with iPad or iPhonete

5 postsstarted by serlick 1,544 viewsoriginal topic

serlick
New Member
#1
I can no longer play music from the Music Library on the Church website from my iPhone or iPad. When I go to the Church website and click on the music library and then Hymns (or Children's Songbook) I get an error message: jPlayer 2.1.0 : id='lds-player' : Error! I can't access they hymns or play them

No solution can be found by jPlayer in this browser. Neither HTML nor Flash can be used

Review the jPlayer options: support and supplied

Context: {solution:'html, flash', supplied:'mp3'}

iOS 14.2.1 in iPhone 12 Pro
iOS 14.1 on iPad Pro

All of this still works on my Windows PC
russellhltn
Community Administrator
#2
I'd try clearing cookies. Church websites seem to have issues with stale cookies and can result in any number of odd symptoms.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sbradshaw
Community Moderators
#3
This happens to me in Safari on my Mac. I'm guessing it's something that happens in Safari on all devices. I've reported it, but haven't seen a resolution yet – and it seems to work fine for some users. I'd recommend sending feedback using the Feedback link at the bottom of the music library page.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
nateburgoyne
New Member
#4
Same issue here:
jPlayer 2.1.0 : id='lds-player' : Error!

No solution can be found by jPlayer in this browser. Neither HTML nor Flash can be used.

Review the jPlayer options: support and supplied.

Context: {solution:'html, flash', supplied:'mp3'}
mevans
Senior Member
#5
I found the same thing as sbradshaw that it fails on Safari on a Mac; however, it did work on Chrome, Firefox, Opera, and Edge on a Mac. While waiting for the church to fix the problem, you might try a non-Safari browser on your iOS device to see if it works. Just do a search for other web browsers for iOS.

The church also has a free Sacred Music app for iOS. Have you tried using that app? I believe that will allow you to play music.