Missionary not showing up in mission fund donation list

We have a family with a child who is serving a mission. The family's records were moved to our unit three months ago. The mother contacted us today that her daughter does not show up in the donation slip under Ward Missionary Fund like our other missionaries do.

The child does not show up in the Ward Missionary Fund list for me either, although I have verified that the child's records are in our ward and she is listed as a missionary.

Any advice?

The account doesn't automatically transfer with the records. You have to contact the missionary department and arrange a transfer.

As part of the transfer, you'll need to pick an effective date, so the automatic withdraws match the deposits.

I believe that the transfer can also be done using the Missionary Recommendation system. I know that my bishop did that several times when I was clerk but I don't know the details of how to do it.