Can't access YouTube Studio at church

I had posted this in the broadcasts forum but thought it might be better here. We have noticed that if we don't access YouTube studio at home first, we can't access it at church. It seems to generate a new URL each time it generates a new key or something like that. Yes, we tell everyone to schedule the broadcast ahead of time and enter the key into OBS at home, and then you don't even need to open YouTube Studio, but for testing or emergencies this is a problem.

Sounds like a filter problem. By accessing it at home, you're loading the DNS lookup into cache, bypassing the filter.

Are you using a wired connection, or wireless. If wireless, are you going though the splash screen?

I have tried both wired and wireless with the same result, and yes, went through the splash screen for wireless.

I would like to have someone from HQ look into this; I was hoping they would be monitoring this but should I just log something with the service desk?

craiggsmith wrote:...but should I just log something with the service desk?

Unfortunately, I don't think you'll get much support from the church for streaming to YouTube.

Are you using your own DNS? The church only supports using theirs.

Mikerowaved wrote:Unfortunately, I don't think you'll get much support from the church for streaming to YouTube.

You're right.

russellhltn wrote:Are you using your own DNS? The church only supports using theirs.

No, standard configuration. This problem occurs with every computer and every browser we've tried. Note that we don't get a site blocked message, it goes to the site, but it's just a blank page.

What about the Internet Filter Policy? I think that if the setting is anything other than Managed this might block YouTube. Worth double checking.

Biggles wrote:What about the Internet Filter Policy? I think that if the setting is anything other than Managed this might block YouTube. Worth double checking.

Thanks, but yes, I tried that. We did have it set to Moderate so set it back to Managed but it had no effect.

A thought, did you reboot the firewall after changing the setting?

Biggles wrote:A thought, did you reboot the firewall after changing the setting?

I've found that you need to reboot, or at least reconnect the computer in question to get the new filter policy. Although, resetting the firewall will reset all connections.

Thanks, but yes, I did reboot the firewall as well.

Anyone figured out why we get this white page when trying to access youtube in the church building? We had it happening in one of our wards, but then we've had 6 successful broadcasts without issues. Now we're getting the rest of our wards in the stake up and running and a couple of wards are getting that blank page when trying to access youtube to set up and administer the stream.

I have tried changing firewall settings to managed - same result.
tried rebooting the firewall a couple of times - same result.

Are you connecting to the network via WiFi? If so, by chance, is this a Mac? We've noticed some issues where Macs are not able to display the Splash Screen that must be clicked on to get access to the Internet.

If I try to go to http://www.studio.youtube.com I get a "This site can't be reached" error message.

If I am presently signed in to Chrome browser with my personal google account credentials, when I go to https://studio.youtube.com I am prompted to create a youtube account.

If I am not presently signed in to Chrome browser, when I go to https://studio.youtube.com I am prompted to sign in.

If I am not presently signed in to Chrome browser, when I go to the stake/ward studio site https://studio.youtube.com/channel/xxxx ... estreaming I am prompted to sign in.

If I am presently signed in to Chrome browser with the stake/ward studio credentials, when I go to the stake/ward studio site https://studio.youtube.com/channel/xxxx ... estreaming I am granted access.

I DO get the white "Oops" page if I am presently signed in to Chrome browser with my personal google account credentials and attempt to go to https://studio.youtube.com/channel/xxxx ... estreaming

russellhltn wrote:Are you connecting to the network via WiFi? If so, by chance, is this a Mac? We've noticed some issues where Macs are not able to display the Splash Screen that must be clicked on to get access to the Internet.

i've tried connected to wifi and ethernet, same result. using a new chromebook. Also tried on a mac and regular windows laptop with the same result. i wondered if it had something to do with the splash page, but disconnected from the network, rebooted the firewall, reconnected to the network with the splash page and still got the same result. Tried it in another building today also, no issues (though we have had issues in that building before).

This doesn't have anything to do with wifi vs hard-wired, the firewall setting, or the browser; we are usually using PCs but I think we had the problem with a Mac once but not sure, I know a couple times we used a Mac it worked. We are always already signed in to YouTube using the ward account. We don't get any sort of error, just a blank white screen. It doesn't seem to be blocking access to the page, but rather the content of the page. But what I need to do is compare the URL and page source code in both situations. The only thing that works for us consistently is bypassing the firewall, or accessing the site from home first. I called the global service desk and asked them to escalate it but have received no response.