Church Store Won't Accept My Address

3 postsstarted by sofiajohnson1 2020-10-01 07:47 UTC1,139 viewsoriginal topic

New Member

#1
2020-10-01 07:47 UTC

I've typed in my address to order some church materials four different times, and each time I try to select an address as my shipping address, it gives me an error message and says it's not a valid address. I checked it every time I type it in, and it is a valid address. As a result, I couldn't move forward with my purchase. I think that there is some kind of glitch happening.

russellhltn

Community Administrator

#2
2020-10-01 08:05 UTC

It probably is sending the address out to an address validator, perhaps USPS (I'm assuming you're in the USA) or UPS.

Note that some delivery services won't deliver to a PO box, or a APO/FPO.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mevans

Senior Member

#3
2020-10-04 15:41 UTC

Do you live in a newer home or apartment? Maybe the data hasn't made it into the system yet. You could try calling in your order via a voice phone call. Maybe they have options to force things that don't exist in the online order system.

It depends on how the church does things. For example, at my work, we subscribe to address data and load it on our systems on a regular basis, but new or changed addresses aren't immediately available. Our use of address data is not for retail sales and not having always-current data works for our needs.