Trouble sending messages/Member Tools notifications

5 postsstarted by ibedi 1,363 viewsoriginal topic

New Member
#1
I have been having intermittent problems with the Send a Message app. User error is occasionally an issue for me, but recently my message failure rate is so high that I'm pretty sure it's not all my tech deficiencies.

Sent a message Friday and it seemed to send properly, so I didn't check my email for the receipt. It didn't send.
Re-sent it on Sunday right after successfully sending a different message, and it didn't send.
Re-sent it this morning and it went through successfully, but I failed to add an attachment. I immediately tried to send again with the attachment, and it appears to send fine, but never shows up in my inbox.
Called customer service this morning and was told to download Chrome and use that for the church website. I did, sent the message again using Chrome, and it did not work.

One side issue is that every time I open Member Tools, I get multiple log-in failure notifications, even though I am successfully logged in.

Any ideas what road to take to solve these issues? I appreciate any help at all!
New Member
#2
This probably is not your solution, but I have found that LCR will automatically log you out if you are on the "Send a Message" page too long. You will be unaware that this has a occurred. So, I'll hit send and it will appear that everything has worked, but in reality I was logged off and my well worded message is now lost in cyberspace. I always copy my message before pressing send. After copying, I will also hit refresh on my browser. If you are logged out, after pressing "refresh", it will tell you. I then select my intended recipients, paste my message, and send. I've had success doing this, but this may not address your issue.
Senior Member
#3
Agree! I often compose longer messages offline, and then copy and paste it into the Send a Message form, and finally clean up the formatting before I send it.
Dana Repouille, Plattsmouth, Nebraska
Community Administrator
#4
bsquared04 wrote:This probably is not your solution, but I have found that LCR will automatically log you out if you are on the "Send a Message" page too long.
That's a good point. All the editing going on is taking place in the browser and isn't visible to the web server. At a certain point, the server is going to assume you closed the browser and walked away.

If there's a preview button, I'd use that parodically to let the server know you're still there.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#5
I know I am a little late to the party here. I have noticed that it sometimes has issues right after you send a message, it doesn't like to send another.. I have to go to a different LCR page then back to the send a message page.