Why is LDS Tools unusable on many Sundays?

6 postsstarted by chrjen 2020-09-27 17:52 UTC1,607 viewsoriginal topic

New Member

#1
2020-09-27 17:52 UTC

For some reason LDS Tools experiences a lot of errors or a complete inability to login. This is frustrating because this is the day of the week we need to use it most frequently. Are there not enough open connections available to support the increased use? Is there another issue? I know several others who experience the same problem.

russellhltn

Community Administrator

#2
2020-09-27 18:22 UTC

I don't know the answer, but I have heard that it's not as simple as adding capacity.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lajackson

Community Moderators

#3
2020-09-27 18:31 UTC

Re: Why is Member Tools unusable on many Sundays?

This problem with Member Tools has been going on for a long time. I have not had any trouble since I made it a habit of running Tools (and also Gospel Library) in Friday or Saturday, so the latest updates will already be there when I turn it on Sunday morning.

bdbaker

New Member

#4
2020-09-27 19:19 UTC

I am having the same problem. Deleting and reinstalling the app does not fix the problem nor does turning off/on the device. Very frustrating when trying to fulfill callings & assignments.

rbrinkworth

New Member

#5
2020-11-08 19:30 UTC

Same issues here. I try it on Monday and it logs right in, but Sundays are impossible to log in. I enter credentials and it goes into sync process. At 25% it stops and after a few minutes it errors out.

lajackson

Community Moderators

#6
2020-11-08 22:01 UTC

rbrinkworth wrote:I try it on Monday and it logs right in, but Sundays are impossible to log in.

Have you tried opening the app briefly on Saturday evening so that the sync load is not so heavy on Sunday when the servers are busiest? This seems to work for me on most occasions.

The servers are busiest on Sunday, and the Church engineers are well acquainted with the problem. We have been told that it is not a question of capacity, but that there are other factors that effect the way the little electrons run around when many queries arrive at the same time.

Different servers provide different information. It is not all in one place. I think sometimes the servers must get too excited trying to help out and bump into one other more often when they are gathering data for lots of folks at the same time.

There is an answer to that highly technical problem, but I think businesses that really know how to do it are closed on Sunday and thus are not able to help at the time when so much great revelation is being sought. This last is my personal opinion, of course. Far be it from me to know anything about load balancing and efficient server query handling under stressful situations.