StickyChurch Webcast Setup for Teradek

Please find attached a document that illustrates how to setup the Teradek hardware device to run on the Church Webcast Service.

Has this been updated to include the new Teradek Pro that is sold in the church online store?
The layout and setup steps are slightly different.
Also, the new device doesn't appear to properly support the automated scheduling.
I'll get more specifics when I power it back up again.

studerje wrote: Also, the new device doesn't appear to properly support the automated scheduling.
I'll get more specifics when I power it back up again.

I also noticed a couple months ago the Teradek Pro that I had to borrow from our FM for a national webcast had issues with the Auto Configuration not wanting to start on a the live event and had to manually set the settings. I believe it worked on a test event I did the night before, but not on the actual live event.

Now that I think of it, I think I remember seeing somewhere on another post the other day that mentioned if there is already a scheduled meeting that is still active, you have to end or delete the previous event in the webcast portal schedule for the Teradek Pro before the next meeting can start. I know the day I had the issue, I had another meeting scheduled within the 2 hour buffer of the next meeting.
Our FM took the Teradek Pro back straight after the meeting so I didn't get a change to look into it further.

That guide does not match the menu appearance and options on our stake center Teradek Vidiu. Anybody have a guide for a menu screen that looks like this?

briantraweek wrote:That guide does not match the menu appearance and options on our stake center Teradek Vidiu. Anybody have a guide for a menu screen that looks like this?

What version of firmware is installed on the Teredek? It should be 3.0.8. A different version might make a difference.

bretbassett wrote:Please find attached a document that illustrates how to setup the Teradek hardware device to run on the Church Webcast Service.

Are there any updated instructions now to reflect the recent changes?

Hello,

I'm also interested in the recent updates to the guide. The Dashboard for me and our stake tech specialist does not have configuration for Teradek. We have just installed HD cameras and broadcasting equipment in our stake center and desperately need to increase quality. I would be grateful for any guidance on where to find the settings now or more likely how to obtain permissions to see them.

Thank you

bretbassett wrote:Please find attached a document that illustrates how to setup the Teradek hardware device to run on the Church Webcast Service.

When I go to the Teradek IP on the network, I do not get a Settings button. I get an Overlay Settings button.

Under that button I have four choices:
Off
Date/Time/Title
Title Only
Score

I was hoping to adjust the volume. I also forsee a time in the future when I would need to input RTMP and Stream information if the VidiU does not pick them up automatically.

What do I do now?

maksokami wrote:Hello,

I'm also interested in the recent updates to the guide. The Dashboard for me and our stake tech specialist does not have configuration for Teradek. We have just installed HD cameras and broadcasting equipment in our stake center and desperately need to increase quality. I would be grateful for any guidance on where to find the settings now or more likely how to obtain permissions to see them.

Thank you

Our Stake is also in the same situation where we upgraded our camera and ISP and would like to change the Teradek default setting. All the documentation from 2019 show the Teradek button on the portal to change the encoder settings. this button does not exist anymore. Where can we change the default encoder settings on the portal so the settings stay when the device is rebooted.

Auto Configuration is no longer supported. You'll have to use the Teradek Manual Setup.

russellhltn wrote:Auto Configuration is no longer supported. You'll have to use the Teradek Manual Setup.

But that is the point. I cannot get to the Teradek manual setup screen so that I can set up anything. At this point, if there are any problems with the Teradek, it becomes a brick.

Hmmmm. That document didn't describe what I expected it to.

By "Manual mode" I mean going into the menus of the Teradek itself, or the Teradek app. It's no longer done though the portal or the church webcast system.

lajackson wrote:I cannot get to the Teradek manual setup screen so that I can set up anything.

On a church PC, log into TM and look for connected devices in the Public Zone. One will identify as VidiU-xxxxx. Note the IP address, and optionally, the MAC address. Open a web browser and type in the IP address. If no one has set a password yet, you'll be able to access the web interface right away.

You can also make some setting changes via the front panel, including reading/setting the IP address. A short video on THIS PAGE will help guide you.

Armed with the MAC address, you can use TM to make a permanent IP address for your Teradek. I wrote the IP address on a piece of masking take and stuck it to the top of the Teradek. It's also recommended you make up some password for it. My chosen PW is also on the tape.

Mikerowaved wrote:

lajackson wrote:I cannot get to the Teradek manual setup screen so that I can set up anything.

Open a web browser and type in the IP address. If no one has set a password yet, you'll be able to access the web interface right away.

I suppose I misspoke. I can get to the Teradek web interface, but not to the settings screen. There is no longer a Settings button. I get an Overlay Settings button that gives me four options that apparently add an overlay to the Teradek stream.

I need to get to the actual Settings button itself so that I can, well, change settings such as volume, RTMP URL and Stream addresses (if I decide to move from the Church webcast system as we have been asked to do), etc.

I already have the Teradek set to a fixed IP address. I can address it that way, but when I get there, the Settings button is missing.

This happened when the Church moved away from auto configuration and set a permanent RTMP URL and Stream. I am afraid if I do a hard reset that I will lose connectivity to the Church system altogether and never get it back.

Are you connected to the Teradek, or to a church website?

russellhltn wrote:Are you connected to the Teradek, or to a church website?

I am on the local network hitting the IP of the Teradek, just as I have always done. I get a different menu from the Teredek now.

That's interesting. I wouldn't think that going to automatic would change that. A firmware upgrade could hide the button.

There's also a possibility that you have to log into the page before you get to play with the settings. It's been awhile since I've played with ours.

I can't remember if I used the web page or the app. I do know I bounced between the two for a bit.

Also, I think my connection was via the built-in AP and not over the LAN.

russellhltn wrote:There's also a possibility that you have to log into the page before you get to play with the settings.

Then there should be a login screen.

I know that they advertised an iOS app, but never an Android app (my phone of choice), so I was relegated to using the LAN to reset the links each conference until the auto configuration process saved me from that pain. Now that is gone away, but in the process Salt Lake set the Teradek to whatever it needed to be so that it still works with the unchanging links. But I have no way to change anything further.

lajackson wrote:I know that they advertised an iOS app, but never an Android app (my phone of choice),

VidiU - Requires Android 7 or higher.

When I get a chance, I'll play around with mine, but I don't think I ever set it to automatic.

Try navigating to http://192.168.108.20/#settings (only using your box's IP address). This is the main settings page where you should see 4 large icons for Broadcast, Video/Audio, System, and Network. If this fails, then I suggest you either re-flash the firmware or perform a hard reset on your device. Either way, the link to the church should still be there after it finishes rebooting. If not, it's easy to re-associate it with your stake.

OK, I just witnessed what you saw. The Settings menu next to the cog was replaced by the Overlay settings and that was the only thing you could open. This happened when I went live with a test. When I stopped the feed, the regular settings were available again.

If you're not live streaming and it's only showing you the Overlay option, then it really needs a hard reset.

Mikerowaved wrote:OK, I just witnessed what you saw. The Settings menu next to the cog was replaced by the Overlay settings and that was the only thing you could open. This happened when I went live with a test. When I stopped the feed, the regular settings were available again.

I forgot about that. You can't change settings if you're streaming. You have to stop the stream.

Mikerowaved wrote:If you're not live streaming and it's only showing you the Overlay option, then it really needs a hard reset.

I was not streaming. I will try the #settings link first, but I see a hard reset in my future. Thanks for the suggestions.