Relief Society President Can't Send Text Message

6 postsstarted by arpitman 1,479 viewsoriginal topic

Member
#1
I have a RS president who tries to send text messages to the RS organization from the Tools app. She is using iOS. It goes all the way through the whole process and acts like it has sent, but no one ever receives it.
Senior Member
#2
Just because the Tools app will allow her to "send" a text to every sister in the ward, doesn't mean her service provider will let the text go through. As I understand it, most providers limit texts to a relatively small number of recipients (I think somewhere between 10 and 20). She should check with her service provider to determine the maximum number of recipients she can add to a single text distribution list.
Member
#3
This is very helpful.

For some reason I expected that the Tools app was using a church system to send out the text.
Senior Member
#4
arpitman wrote:This is very helpful.

For some reason I expected that the Tools app was using a church system to send out the text.
It might be, or not. I have not attempted to send texts from within the app so don't know for certain. You might provide feedback from within the app that group texts are not being delivered and see what response you get. Feedback is the only way to get questions to those responsible for the software as they typically don't visit this user-to-user mutual help forum.

Send a Message (using LCR) sends out through the church systems but I don't know how the text function works.
Community Moderators
#5
arpitman wrote:For some reason I expected that the Tools app was using a church system to send out the text.
I doubt it. I do not know, but I would guess the app is simply using the text system on the phone.
Community Administrator
#6
Keep in mind the app does have texting ability for use by ordinary members. I don't think the church would open such a system to them. And I tend to doubt if it's switching to something else just because it's the Relief Society President.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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