Password reset, but still not working.

2 postsstarted by ryanprobst 2020-07-15 17:15 UTC832 viewsoriginal topic

New Member

#1
2020-07-15 17:15 UTC

My LDS tools account has not been working for some time now. I reset my lds.org password today and I still cannot access LDS tools app. It never accepts my passwords. It just continually tells me to try again and then locks me out. I do not know what else to do. I have uninstalled the app and reinstalled it, and tried everything.

russellhltn

Community Administrator

#2
2020-07-15 17:40 UTC

Does your account work on the main site to get you into the directory?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.