LDS tools will not sign in after 4.0.0 update

My ios device will not sign -in after the 4.0.0 update. It is caught in a loop where it repeatedly asks for the login credentials and will not move beyond that point. The credentials are correct. I have deleted and reloaded the app twice and still experience the issue.

I have exactly the same problem. I deleted the app and reinstalled it, version 4.0; still the same endless loop of login window

I’ve got the same problem!

I am having the exact same problem

same is happening for me on iOS.

For those who have posted in this thread this morning, it appears to be a pattern that might indicate a problem with central infrastructure than with your individual situations. The problem might correct itself, or it might take engineering intervention on Monday.

Just to echo other, I also am continuing to have this issue.

Same thing still happening for me today on July 19.

richpaulchurch wrote:Same thing still happening for me today on July 19.

Interesting, even if it is inconvenient. In that case, I would guess it's caused by a server or network overload at Church headquarters, but that's just a guess.

I’m having the same problem this morning as well. Any suggestions?

I was able to update Today about 10:30

Member Tools Version 4.0.4-(101387.5)

I can’t log in either do we know when engineering will be seeing this. I can’t see my ministering list.

rossinifam wrote:I can’t log in either do we know when engineering will be seeing this. I can’t see my ministering list.

Nobody here knows when engineering will see this. Please keep in mind that this is a user-to-user discussion forum. Engineering does not monitor this forum as part of their day jobs, and neither do those who make the decisions that set engineering priorities. Depending on circumstances, sending feedback via either the app (if you can get into the app at some time) or the Church website main page is the best way to get the issue officially reported.

Also having this same issue. Downloaded today 07/26 and I’m caught in the sign in loop as well.

michelle1230 wrote:Also having this same issue. Downloaded today 07/26 and I’m caught in the sign in loop as well.

rmrichesjr wrote:

rossinifam wrote:Depending on circumstances, sending feedback via either the app (if you can get into the app at some time) or the Church website main page is the best way to get the issue officially reported.

You can also get a message to the support team if you cannot get into the app by sending an email message to membertools@churchofjesuschrist.org. Be sure to include your iOS version and device name and version.

I am trying to log on to LDS Tools. It says I need to update and I update and it gets about 25% and send me back to the log in portion of the app. I have deleted and re installed the app and still get the same loop. Is any one else having this problem and if you did and fixed it what did you do? I need help.

Salexander38 wrote:I am trying to log on to LDS Tools. It says I need to update and I update and it gets about 25% and send me back to the log in portion of the app. I have deleted and re installed the app and still get the same loop. Is any one else having this problem and if you did and fixed it what did you do? I need help.

Your post was merged into an existing thread that appears to be the same issue.

Still happening.

This is now August 9 and we are still having the same problem. Any suggestion? I am not having this issue on my my iPhone (5s) but my husband's is in that log-on loop. AND earlier when he had the chance to put in his pin it would take only 3 numbers, not the 4 required.

laing.johnc wrote:This is now August 9 and we are still having the same problem. Any suggestion?

Has he contacted support? What was their response?

I don't use Member tools that often, but I finally figured out in my situation that my login error was due to not have a password that was 12 characters. My old password was valid and would let me login online, but would not let me login to the Member Tools App after one of the updates, it would just give me a login error. This was on Version 4.1.1. After changing my password to 12 characters, I was able to login to the Member Tools App and not get the login error.

Mine still isn’t working, and my password is 12 characters. Maybe it has to be longer than 12?