Tools App Not Working after Recent July 2020 update

The tools app was recently updated 6 days ago. I have logged in several times and after login it shows that it is updating and then it gets stuck for a few minutes and then it resets to requesting I log in again. Each time I log in it repeats this process. I have deleted the app, restarted my phone, cleared my cache and reinstalled the app with the same results. Prior to this recent app update, my app worked just fine. Any assistance would be appreciated.

Are you able to get to the point of sending feedback? That's the best way to bring it to the attention of the developers.

No, it doesn’t complete the update or allow me to do anything in the app before it goes back to the login screen. I am logged on using my iPad to access this forum. The problem continues on both my iPhone 8Plus running iOS 13.5.1 and my iPad. I hope I can get some help with a solution soon.

I was able to click on help at the login screen and send feedback to the developers. Hope they can fix this soon.

I am having the same issue. Did you find a way to resolve this?

I did not, but I recommend the following:
At the login screen click on help, then contact us. This will creat an email with your device specifics to the developers.

There were some server issues today that were causing problems with Tools sync. Those should be resolved.

The server improvement resolved the problem. Thank you for informing me of that issue resolution.

July 26 and my app is doing the same thing. Also removed and reinstalled it, but doesn’t work....
Anyone else having the same problem still?
I’ll submit feedback via “help” also.

I'm having the same problem on the app on August 2nd. I'll submit feedback via "help" on the app as others have suggested.

Tools update failed for the last 6 days for manual update.

I’m also having the same issue on August 9, 2020 (today).

ECFinley wrote:Tools update failed for the last 6 days for manual update.

I decided to open Tools and when I again tried to manually update, received the same failed message. I then decided to sign-out, open Tools again and sign-in and create a PIN (I used the same one I always used) and it works fine now.

I am not able to use the tools app since the update in July. I get a message that it is currently not available. How can I fix this?

Have you tried signing out of the app and then signing back into it?

I read through all the posts and comments. Glad to know this has been brought to the attention of the developers. However, it's now August 12th and the problem still exists. So, I'm hoping there's some insight as to when a resolution might be forthcoming? As the Communications Specialist in my ward, I need the info in the LCR to be up-to-date if I'm going to reach the right people with our needed messaging efforts. So, I'm sending prayers and positive thoughts in the direction of the programmers and will hope a fix is in the works and on its way, soon.

Oh, and for the record, with regards to all the helpful suggestions offered, several people in my ward have experienced this. There's no rhyme or reason as to the device (some are older, some are brand new) or the OS (again, old and new). Devices have been turned off and on again. The app has been uninstalled and reinstalled. Some have toggled back and forth between the Automatic Update and Manual Update options, and then turned devices on and off. Trust me, we have some pretty tech-savvy people in our ward and they've done about everything humanly possible from a user's standpoint to resolve this and, sadly, nothing has worked. Like the LCR and the Gospel Living app and quite a few others—like any technology—there are bugs that need to be exterminated. But I have great faith in the developers and that they'll rise to the challenge and, once again, present us with some amazing resources. Thanks all!

The problem is, who is testing the software? My guess, based on what is happening to live product, is not a lot of testing is being done and it's up to the members to report problems. Not the way to run a successful railroad.

rmilan wrote:Like the LCR and the Gospel Living app and quite a few others—like any technology—there are bugs that need to be exterminated. But I have great faith in the developers and that they'll rise to the challenge and, once again, present us with some amazing resources. Thanks all!

I think he is working as fast as he can. [grin]

(I really do not know how many there are, but I do know that there are very few.)

I’m having the same problem. It’s September 6th. It would be great if this could be permanently resolved.

kaseyg wrote:I’m having the same problem. It’s September 6th. It would be great if this could be permanently resolved.

Have you sent feedback?

Same problem and it is September 13.

same problem!

I am having troubles logging onto tools. I am the Primary President in my ward and I need to utilize tools for an important message I need to get to parents of primary age children . I’ve changed my password a few times .. app seemed to work fine a week ago ... please help ASAP

My mobile Member Tools app (i-phone) is stuck in "Updating" ... I've removed, re-installed the app a few times (yesterday and today) ... even changed my password out of desperation ... still stuck in "Updating" mode. I was finally able to access the HELP button (which is not available when it's stuck in "Updating".) I sent feedback. HOPEFULLY someone can figure this out SOON and contact me. Thanks! Thanks! Thanks!

I have same problem on my iPhone SE that whenever I try to log in to Member Tools (version 4.1.0) it now always freezes as it tries to “update” even though I e tried reinstalling it etc. I tried to inform of problem through “help” > “contact us” buttons, but nothing happens when I click “contact us” so I cannot actually submit this feedback via the normal route, thus I’m posting here.

I have tried all the suggestions as well, still not able to access. September 21, 2020

Not working on my phone and I have deleted the app and added it twice.

Not working for me either . Have deleted and downloaded several times. Stuck on updating. Sept. 27.

I’m stuck as well, I’m the ward clerk and use this app a lot, it’s October 11, I just re-downloaded, restarted my phone, but every time I log in it takes me to the update screen and I’m stuck there.

So are there any answers to this?? Having the same problem today....Oct. 11th.....has anyone figured out how to fix the problem??

Thanks

My wife is having the same issue with her Samsung 10 phone, I am also using a Samsung 10 and do not have this issue. Not sure what the difference is. She recently had a software update for her phone.

homer150mw wrote:My wife is having the same issue with her Samsung 10 phone, I am also using a Samsung 10 and do not have this issue. Not sure what the difference is.

Does she hold a leadership calling that gives expanded access to membership information? Such as behind on the ward council? I'm guessing you don't.

I’m having the same issue mentioned here. I can’t login to the app nor have access to use the help link to request support. Is there a current problem with the app?

As of October 12, the Tools app is suddenly working now. I did nothing different on my end, so they must have fixed it on their side. Hope everyone else's is working!

Problem still persists for me. Haven't been able to login to this app at all this year.

I can't login to the Tools app on iPhone or iPad. On the iPhone I clicked "Having trouble signing in?" which led me to update my password. That is not a bad idea because it has been a while. I deleted my app, restarted my phone and reinstalled the app. I tried to log in with the new password. Received message "Failed to download. Please try again later." No login, no update, no access. Please help.

My husband and I are both having the same problems with Member Tools on iOS for our iPhone 11s. Last time we encountered the error, deleting the app and restarting our phones, then reinstalling fixed the problem. After the update about 5 days ago ( version 4.1.1) , it stopped working again and reinstalling didn’t fix it.

For me, it is stuck on the update screen. Shows about 1/4 progress and then I get an update failed message. For him, the sync symbol just circles non-stop. We are both running iOS 14.0.1.

kcrisler22 wrote:My husband and I are both having the same problems with Member Tools on iOS for our iPhone 11s. Last time we encountered the error, deleting the app and restarting our phones, then reinstalling fixed the problem. After the update about 5 days ago ( version 4.1.1) , it stopped working again and reinstalling didn’t fix it.

For me, it is stuck on the update screen. Shows about 1/4 progress and then I get an update failed message. For him, the sync symbol just circles non-stop. We are both running iOS 14.0.1.

Same problem here. Both my wife and I are running latest iOS, updated the app, deleted and reinstalled and still no luck. We both get stuck on the 25% progress.

Anyone?? I’ve had this issue two weeks now doesn’t seem to be getting fixed.

I’m having the same issue. Seems to happen every time either iOS or Member Tools updates to a new version

Same here in our household. 4 devices that can no longer access LDS Tools. If the Church is “trash canning” the app, should someone tell us?

I notice it is still available in the App Store for download and update. Any fixes or overhauls coming up.

Same problem on my iPhone. Won’t sync, reinstalled app, stuck on updating. Nov. 1 2020.

Same issue here. Have tried everything mentioned in the above posts. Also emailed support. The update locks up at one quarter, rendering the app unusable.

I am having this problem (Nov 2020).

Still having this same problem. It’s been a few months now. Can’t download. Download fails at 25%.

Any word on how to fix this please.

+1

Same problem here. I have deleted and reinstalled the app, changed my password, rebooted my phone. When will this get fixed.

My dad’s a stake president and can’t use the app because of the constant updating. He has found that if he keeps touching the screen for an hour while “updating” it will get through but will return the next time he opens it. That’s not a real solution. Please help!

This is a user-to-user discussion forum where those who have found solutions to problems thoughtfully share them and they work sometimes.

Of the more than 50 who have posted here, it appears no one has found a solution to this particular problem. Those who have successfully solved the problem have submitted feedback through the app if they are able to do so. If you are not able to submit feedback through the app, your clerk will be able to put you in contact with the Global Services Department who will likely be able to help.

There are two subcategories under this Member Tools topic. One is iPhone/iPad/iOS and the other is Android. If you visit the appropriate section and read the posts that are there, you may find that someone has found a solution to your problem. The topic is split because the solution for each operating system usually is different.

You can easily get there by clicking on Member Tools in the line just above the subject line of these posts, and then clicking on the forum pertaining to your device at the top of the page to which you are taken.

Today my lds tools is stuck on pin and says same every time I enter my church acct number, what is happening, I have uninstalled twice!!!!!

patleec wrote:Today my lds tools is stuck on pin and says same every time I enter my church acct number, what is happening, I have uninstalled twice!!!!!

Um, I don't think there's any time you need to enter your MRN into Member Tools. It needs to be associated with your account before hand. All you enter into Tools is your Church Account.

My experience is that you need to pick a PIN for the app when you first start it. From then on, you'll need that PIN to open it.

Some have had problems with the app requiring a PIN when they haven't picked one. In some cases, using the device's unlock code seemed to work.

The problem might be with Google mine ask for a four didgite code and then cycles back to the login page for tools

Same problem. The app hasn't worked for me for months now.

This sequence eventually worked for me:
- Delete the app. ( I am not sure this is required but I included these two steps.) Reinstall the app.
- On the Account screen, where it asks for Username and Password, in the upper right, click on Help link.
- From Help menu:
- Click on “Sign Out / Reset”
- OK
- Login again and wait for Update.

I hope this works for you too.