Record marked PRIVATE but should not be

A member of our ward shows his record is marked Private in orange.
He does not want to be private.
I had him log into his LDS.Org account and attempted to change his record so that his contact info is visible but was not able to. I click on the edit button and nothing happens.
See the attached for how his name appears on the ward directory.

Please let me know how to correct this.

Thank you
Gary

I think you'd have to change this in LCR. Keep in mind the privacy setting could be on his individual record, or on his household.

russellhltn wrote:I think you'd have to change this in LCR. Keep in mind the privacy setting could be on his individual record, or on his household.

Currently the only two places the privacy settings can be changed is in the Member Tools app and in the online Ward Directory and Map.

When any of the individual privacy settings will not change to a less restrictive setting it is because the household setting (Household Visibility Limit) is set to a more restrictive setting. While the Help Center information states any adult within the household can edit privacy settings, 18 year olds may experience issues editing settings. Minor children can not edit privacy settings.