online payment request different amount than receipt amount

Fin clerk here. A payment request has been submitted requesting a different amount then the receipt. $xx.05 requested vs $xx.03 on the receipt. I rejected it. And notified the submitter by email.

The submitter seems to have misread the last cents digit.

What is the work flow to correct this? Should the submitter create a new correct request? Should she send me an email explaining the mistake and specifying the correct reimbursement amount?

When the payment request is rejected it goes to the Pending Expenses tab. Any corrections can be made there or the expense deleted. For this case you can correct the expense to match the receipt and save it. It will now reappear in the Approve Expenses tab for the approvals. For more information see the Pending Expenses section in the Record Expenses and Reimbursements Help Center article.