New Member
Hello,
We have had missionaries return home due to COVID-19 and they have excess funds in their missionary accounts. I have reached out to the families who have made the donations to see if they want those excess funds redistributed to another category (tithing or fast offerings) since we cannot directly refund donations to them.
The donation adjustment has worked perfectly for every family, except for one.
I adjusted one donation slip (16 FEB) this morning (the family had an excess missionary balance of $1200, and asked me to send $1000 to tithing and $200 to FO). I completed the adjustment and took a screenshot of it and sent it to the family as confirmation.
After looking at the donations the 16 FEB donation is completely gone. Not only the adjustment that I made, but the original donation (which included thousands in tithing donation). I cannot find the original donation by date or by searching under donations from the family.
Looking at the missionary's account, the $1200 excess balance is still showing. When I click on the batch for that original $1200 missionary donation it says that no donation can be found.
As I said, every other adjustment has worked perfectly, we can see the missionary balance is now $0 and all of the donations are easily found (and with an asterisks to show it has been adjusted).
Any ideas? I'm worried that not only did the adjustment not take but the entire donation appears to have disappeared.
We have had missionaries return home due to COVID-19 and they have excess funds in their missionary accounts. I have reached out to the families who have made the donations to see if they want those excess funds redistributed to another category (tithing or fast offerings) since we cannot directly refund donations to them.
The donation adjustment has worked perfectly for every family, except for one.
I adjusted one donation slip (16 FEB) this morning (the family had an excess missionary balance of $1200, and asked me to send $1000 to tithing and $200 to FO). I completed the adjustment and took a screenshot of it and sent it to the family as confirmation.
After looking at the donations the 16 FEB donation is completely gone. Not only the adjustment that I made, but the original donation (which included thousands in tithing donation). I cannot find the original donation by date or by searching under donations from the family.
Looking at the missionary's account, the $1200 excess balance is still showing. When I click on the batch for that original $1200 missionary donation it says that no donation can be found.
As I said, every other adjustment has worked perfectly, we can see the missionary balance is now $0 and all of the donations are easily found (and with an asterisks to show it has been adjusted).
Any ideas? I'm worried that not only did the adjustment not take but the entire donation appears to have disappeared.