Not able to sign in to member tools

Today when I went to use member tools, I am getting a message "Member Tools requires your device to have a Pin/Pattern/Password. I can't use it at all. I haven't made any changes to my phone, nor do I know how to fix this! I already have a pin created for my account, as well as my phone itself.

Try uninstalling it first. Then reboot your phone. Then reinstall it.

Same problem here, phone just updated with new version. I have a pin on the app, I do not intend to put a pin on the phone. Is there a fix for this?

I have the latest Member Tools for Android version 3.6.1 (101039.8) April 15, 2020, but I don't have any issues. Since I had been using the Pin feature I was not aware it is now a requirement after logging into the app. I found this out after signing out and then back into it.

if you have not set up a pin you will be prompted to create one and use it. If you cannot log onto the app then uninstall it and reinstall it. During the set up you will be prompted to sign in using your Church Account and then create a pin. The pin feature is not optional with this version.

jdlessley wrote:The pin feature is not optional with this version.

This PIN has always been required for those holding certain positions that give them privileged access. Has it been expanded to the "rank and file"? Or, perhaps some privileged information has became available for more callings?

I'm not able to find a current copy of the release notes.

On my Samsung phone when I try to log Into tools I get the message “Member tools requires your device to have a Pin/Pattern/Password.” Why is this? It makes tool useless on my phone! I do not want to enter a pin etc. to use my phone.

Having the same problem. My s10e Samsung automatically updated and then Membership Tools no longer works. Receive message that a Pin/Pattern/Password is required, but does not allow for typing old pin or provide a way to put in a new pin.
Have tried all of the suggestions on this forum and none have resolved the issue.
Would appreciate some help.
THANKS

rpinkerton wrote:Having the same problem. My s10e Samsung automatically updated and then Membership Tools no longer works. Receive message that a Pin/Pattern/Password is required, but does not allow for typing old pin or provide a way to put in a new pin.
Have tried all of the suggestions on this forum and none have resolved the issue.
Would appreciate some help.

From what others are saying, you need to establish a pin/unlock function for the phone itself Then, it appears, Member Tools will use that same pin for the app. If true, that would explain why there's no way to enter a PIN in the Member Tools app - it's done at the OS level.

russellhltn wrote:

rpinkerton wrote:Having the same problem. My s10e Samsung automatically updated and then Membership Tools no longer works. Receive message that a Pin/Pattern/Password is required, but does not allow for typing old pin or provide a way to put in a new pin.
Have tried all of the suggestions on this forum and none have resolved the issue.
Would appreciate some help.

From what others are saying, you need to establish a pin/unlock function for the phone itself Then, it appears, Member Tools will use that same pin for the app. If true, that would explain why there's no way to enter a PIN in the Member Tools app - it's done at the OS level.

I just tested this. My wife does not have a pin to unlock her phone (Android 9). She has the latest Member Tools. She can open it just fine after she enters her Member Tools pin when opening the app.

davesudweeks wrote:She has the latest Member Tools.

I'm seeing conflicting information about the last release date.

The complaints only started a few days ago which matches what shows in Google Play Store of a April 15, 2020 date. But my phone's Play Store says it was last updated on July 2019. Yet, the version I have matches the version shown on the web.

I'm wondering if a new beta dropped and that's the source of the issue.

russellhltn wrote:

davesudweeks wrote:She has the latest Member Tools.

I'm seeing conflicting information about the last release date.

The complaints only started a few days ago which matches what shows in Google Play Store of a April 15, 2020 date. But my phone's Play Store says it was last updated on July 2019. Yet, the version I have matches the version shown on the web.

I'm wondering if a new beta dropped and that's the source of the issue.

That may be the case. I am on the beta (4.0.0-101274.24), but have a PIN to unlock my device so if that is a new requirement, I already meet it. My wife is not on the beta and doesn't have a PIN to unlock her device.

I have always been required to enter a pin when I start Member Tools because of my callings. To my knowledge, I have never been required to have a pin on my phone itself, although I do.

Members without callings giving access to sensitive information have not previously been required to enter a pin when starting Member Tools. I wonder if a pin is now being required for everyone who uses the app, and this is causing confusion with some who believe it is related to the actual phone device pin. Until now, a device pin has not been required.

I also am on the beta (4.0.0-101274.24).

I'm having the same issue. I set my phone up to have a password, clicked on tools and it let me sign in using my existing password. My problem is, I DO NOT want to have a password on my phone in order to use my phone. Until this issue with Member Tools is changed, I won't be using the app.

I agree with trinafrmlv, "I DO NOT want to have a password on my phone in order to use my phone. Until this issue with Member Tools is changed, I won't be using the app." prior to this update or whatever it is, as a member of the EQ presidency in our ward, i used this app all the time. But if I now have to set up multiple password just to use it, then I will no longer be doing so.

russellhltn wrote:The complaints only started a few days ago which matches what shows in Google Play Store of a April 15, 2020 date. But my phone's Play Store says it was last updated on July 2019. Yet, the version I have matches the version shown on the web.

I'm wondering if a new beta dropped and that's the source of the issue.

The new release is being gradually rolled out over the course of two weeks.

scgallafent wrote:The new release is being gradually rolled out over the course of two weeks.

Can you nudge them about updating the release notes so we're not flying blind? It's still on 3.6.

russellhltn wrote:Can you nudge them about updating the release notes so we're not flying blind? It's still on 3.6.

They're working on them.

I'm having the same problem. I'm not going to set up a password on my phone--every time I want to use it I have to sign in. This is very frustrating.

After an update today (4.0.1) MT now allows in-app pin when a system pin, fingerprint etc. is not enabled.
So it's back to the way it was in the older version 3.6.1.
The auto sync in the new version is nice to have.

Member Tools Android version 4.0.1 is a beta. The latest non-beta release is 3.6.1 (101039.8) according to the Google Play Store.

Edit: According to scgallafent in this post the 4.0.1 version is being rolled out gradually. So some of you may have it and some will be like me and still be on 3.6.1.

Confirmed on my Android Galaxy S8 that I had to implement a overall phone pin password before "Tools" will work. I previously used a swipe pattern.

Bad design. No app should dictate how you set up your phone.

rjhidaho wrote:Confirmed on my Android Galaxy S8 that I had to implement a overall phone pin password before "Tools" will work. I previously used a swipe pattern.

Are you on 4.0.1? That seemed to solve some problems.

I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"

mmadsen57 wrote:I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"

Do you have a PIN or other method to unlock your device? If not, I'd suggest setting one.

But how to fix the issue?

I've tried password, pin, face unlock, but it still won't work... I also tried to uninstall and reinstall but...

So, how to fix it?

I have this same problem on my Nokia 2.2 - i open Member Tools, login, then eventually it quits with a msg popup saying 'biometric hardware unavailable'.

How do I get past this to work again? seems like you need to change something in the app.

mmadsen57 wrote:I haven't been able to use member tools on my Samsung Tab A tablet for over a month, despite numerous re-installs. Keep getting the same error message :
"No biometric hardware found"

I'm having the same problem with my ONN tablet (Android 10), which DOES have a device PIN (can't seem to not have one on this device).

Disable your cell phone login password and then complete the setup of LDS Tools. After the installation is completed then re-enable your cell phone login password.

At your service Br. Carter Milwaukie Oregon Stake STS.

ramon.carter wrote:Disable your cell phone login password

Just wanted to verify: You're talking about disabling the device's unlock code, not disabling 2 factor authentication, correct?

ramon.carter wrote:Disable your cell phone login password and then complete the setup of LDS Tools. After the installation is completed then re-enable your cell phone login password.

At your service Br. Carter Milwaukie Oregon Stake STS.

Thank you so much for your help, it works for me. I disable the password and then setup the app and after that set the password again.