Tech Forum Archive

Application "Send a Message" does not work

5 postsstarted by iamjayiam 1,043 viewsoriginal topic

iamjayiam
New Member
#1
To all concerned,

"Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later."

This is the message I get when I try to access the Send a Message Application. Any idea on how to fix it? This has been going on since late December 2019. This is also the message I get when I try to display the Primary organization and the Callings by Organizations.

I am the Executive Secretary. Others in my bishopric get the same message. My Stake clerk has sent messages using the application.

Thanks for your help on this.

Jay Cox
russellhltn
Community Administrator
#2
iamjayiam wrote:Others in my bishopric get the same message.
Is the clerk getting it? If so, I'd have him contact support.

The fact all of you are getting it sounds like a problem with the underlying data (ward). Support needs to document it and send a ticket to the developers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
iamjayiam
New Member
#3
Yes. He got the same message. How do we contact support?
russellhltn
Community Administrator
#4
iamjayiam wrote:Yes. He got the same message. How do we contact support?
Contact Information.

Assuming you're in the US, search for "U.S." (without the quotes).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
zaneclark
Senior Member
#5
I am having the same problem... I am trying to send out a letter from the bishop on the cancellation of meetings, but it doesn't seem to go out... I sent a test message to myself, same result....