Sync and Login Issues

Unable to log in or sync member tools for 3 days.

I have and iPhone 11 Pro Max, iPhone X, two iPads. All with he same Issue.

"Error downloading". Unable to login to Member tools.; Unable to sync those Devices that are logged in
Same error on all devices.

Error occurs on both WIFI and Cellular.

All devices fully updated.

I wiped the iPhone 11 Pro Max and setup as a new phone; Same issues.

I will take any and all suggestions.

thanks in advance.

I cannot sync iPhone X as well.

I heard from the Developers.

It is a known issue;

Fix coming in the next 24 Hours.

I will post when I can login and Sync

Login and Sync has now been fixed.

It works Yea.

Unsure if it's too late since this thjread is from March, but having the same problem as of May 6.

Having log in issues on all iOS devices as well. iPhone Xs and iPad Air both running iOS 13.4.1 with Member Tools ver.3.6.4 When syncing the little circle gets about 1/8 around and then message "Error Error Downloading" appears. Discovered this on Tuesday, May 5, 2020. Still a problem as of noon on Wednesday, May 6, 2020.

I suspect that the issue lies at the Church end. I’m beta testing the iOS version of Member Tools and it’s failing to sync/update. The last successful sync I carried out, was on the 26th April!

I am having that same problem as well on my phone and on my ipad

Login does not work to Member tools this eve on mobile devices. I can get into online accounts, but not mobile Member Tools.
Tried uninstalling and reinstalling twice.
Same on iPhone and iPad.

Any suggestions yet? Same problem on iPhone, both wifi and cellular. Even deleted app and reinstalled so now I’m really desperate for it to work.

I am also seeing this issue on mobile devices still this morning May 7.

They're still working on it.

I downloaded the current APP on to my iPAD Pro 12.9 3rd gen. When I get to the screen where I put my username and password, I enter the info, the system looks like it try's to download and even says households. but it sends me back to the username and password screen like I never entered anything. Any thoughts??

scrawley1 wrote:I downloaded the current APP on to my iPAD Pro 12.9 3rd gen. When I get to the screen where I put my username and password, I enter the info, the system looks like it try's to download and even says households. but it sends me back to the username and password screen like I never entered anything. Any thoughts??

I'm having the same issue on my new iphone SE (2020), ios version 13.5.1. It asks me for username and password, then comes to a screen asking me how I'd like to update the app (manually or automatically) but it won't let me actually do anything and after a few moments, returns me to the username and password screen. I'm able to log in just fine on a web browser, so I know it's not my login info. Any help for this would be great!

Same issue on both iPhone and iPad. Glad to know I'm not the only one.

It's back to working correctly.

For me too! Thanks for posting about it.

Same problem. Seems to momentarily login and displays Auto Sync or Manual Sync options. Then kicks back out to login screen. Have uninstalled and reinstalled. No change.

Same problem on iphone 6

I am having the same login issue with being questioned about Auto Sync or Manual Sync and getting kicked back out to the login as if I never signed in and I have been trying to resolve it for a week. Any known fixes?

I’m having similar issues.. I go to login and it accepts my password, but at the update screen, it logs me back out. I don’t get any error message or anything. I’ve tried deleting and reinstalling member tools, but it hasn’t fixed the issue.

I am having the same issue. iPhone XR with Member Tools version 4.0.0 (6913).

I have the same issue - is there a work around?

Still not working. I have uninstalled and re downloaded the app.

Any suggestions?

For the last month or more I have been having synch problems on my Iphone 6 plus. I have deleted the app and re-installed there was a forced synch at that time. Every time I open it now I get message to synch and when I OK the message I get a new message that 'Member tools services are unavailable. Please try again at a later time.'

In addition new feature for automated synch does not appear to be synching, The indications are a message on the synch screen about the last manual update in July when I deleted the app and no changes in the member directory for members who have moved into the ward. I have to use LCR for the information. The tool is virtually useless if it is not current. As a bishop I was synching multiple times a week and now the data is a month old.

I’m having the same problem. Have not been able to sync/update for over a month now. I get that same message, “Member Services Not Available, please try again later.” Any help on this?

I’m not able to sync successfully and it boots me out. I can’t use membertools app at all on my iPhone or iPad. Deleted and reloaded program, no change..... help?

Same issue here. I have uninstalled/reinstalled app (iPhone 8, IOS 13.6.1), reset network settings, and still no luck. The progress indicator gets to around 25% then stalls. After several minutes , I get the “Member Services Not Available, please try again later” error. Very frustrating, especially when Member Tools REQUIRES a sync within a certain time period.

I recently moved into a new ward and tried to sync the app to utilize the directory.

The error message I get is “Failed to download. Please try again later.”

I have reset my password multiple times, have deleted and reinstalled the app, yet nothing works.

Any suggestions?

glenbarlowtucker wrote:Any suggestions?

Try going to the directory on the web page and see if you can get it there. It's possible your membership records haven't caught up to you and are in limbo. By visiting the web page and making sure you can see your new ward that's a quick way to check.

But as a note, the services are frequently overwhelmed on a Sunday.

I'm having the same issues. I've uninstalled, tried to change a couple settings on the "what's new" tab before logging in, but nothing helps. I keep going in circles trying to get logged in. Any suggestions?

I’m on the beta testing circuit and today it won’t sync. For me this points to server issues. Quite common, especially at weekends!

Cannot sync Las tools. Have not been able to for 3 months. I’ve deleted it. Reset it. Changed password. Please help.

fisherl
Lhumphries70@gmail.com

Genuinely frustrated with the LDS tools app!

Hello all,

A member of our ward is unable to login to Member Tools. She enters her login ID and password and gets the following message: "Error. Sign-In Failed". I've had the member power down her iPhone 8, restart it, and she gets the same error message. Has anyone else had this issue, and what is the best protocol to follow to resolve it? As always, thank you for your assistance!

I am experiencing problems on my iPhone 12, ios 14.4.

Every time I open Tools I get a warning that I must Sync by March 3. I click Sync Now. Nothing happens. I can see that while I have selected automatic updates my data has not updated since February 11. When I try to sync manually I get the error: Failed to download. Please try again later.

I have tried to sync on wifi and on cellular data. I have rebooted my iPhone. I'm afraid to sign out and reset because I have seen others comment that only erased their data. Updates for reports I need to complete also cannot be done on the mobile app. While I can see what needs to be marked complete I can't actually mark it. I had to come onto the website member tools to log information for my calling.

Three other family members who have iPhone X, iPhone 8 and iPhone 6 are able to update without difficulty.

I have an iPhone 11 and can’t get it to sync or update and tried uninstalling and reinstalling, changing passwords and nothing is helping. Please help.

I was trying to help my son sync to his new ward and hasn’t been able to sync. I signed out and now can’t sync. Very frustrating. Cleared app data, uninstalled, rebooted phone, reinstalled. Still same issue. Lots in fined but just sits at “updating…” and never makes more than a quarter progress. I am on the high council and need member tools to work. Any suggestions?

dshep2020 wrote:I was trying to help my son sync to his new ward and hasn’t been able to sync. I signed out and now can’t sync. Very frustrating. Cleared app data, uninstalled, rebooted phone, reinstalled. Still same issue. Lots in fined but just sits at “updating…” and never makes more than a quarter progress. I am on the high council and need member tools to work. Any suggestions?

This just happened to me as well. I’ve tried all the same things with no luck. Very frustrating.

There were issues with sync processing yesterday.

This seems to be a major recurring issue with LDS Tools, and yet throughout this entire thread I have yet to see any helpful suggestions given. It seems like there are some major reliability issues behind LDS tools that need to be addressed if significant numbers of users are regularly unable to log in or update their apps over the course of the past few years.

All I can suggest is sending feedback via the app itself. So far, no one seems to have identified anything that can be done by the member to resolve the problem.

I am also seeing this issue. App won't recognize my username and password that I use on my church account online. I've signed in no problem on my computer, but the app won't allow me to sign into the tools app on my iPad Pro (ios 14.6) or my iPhone 11Pro (ios 14.6). When I deleted the app and downloaded it again, it still won't allow me to sign in with the current username and password that I've used to sign into my account with my laptop.

In this thread someone reported that they were required to change their password. I'm not sure if/how they were prompted.

I wonder if something like that is in play here.

russellhltn wrote:In this thread someone reported that they were required to change their password. I'm not sure if/how they were prompted.

I wonder if something like that is in play here.

One member in the ward reported having login issues on the app (on the website it works with no problem). She said that once she was able to login again with a new password but not it doesn't work anymore at all.
She has a HUAWEI P30, with Android 10.

Best greetings

I could not get LDS Tools to update. It kept saying sign in failed. I signed out and now I cannot sign into LDS tools on my iphone. I have tried deleting the app, rebooting my iphone, reloading the app, changing my password etc. and it still says sign in failed. I need this for my calling. Any suggestions?