Gospel Living App pulled in old Profile Information

3 postsstarted by mattdalebout 2020-02-19 21:43 UTC795 viewsoriginal topic

New Member

#1
2020-02-19 21:43 UTC

This may or may not be the correct forum, but when I linked my account to the Gospel Living App, it pulled in old information for my Profile (email and phone number). And, I can find no way to update it within the app.

All other Church applications (e.g. LDS Tools) and Web sites (ChurchofJesusChrist.org) list my correct profile information, which makes the incorrect information transfer, when linking of my profile to the app, even more of a head-scratcher.

Any ideas?

russellhltn

Community Administrator

#2
2020-02-20 01:07 UTC

I'm not sure where it's pulling from. My Church account has a different spelling of my last name, but it's not puling from there. Yet, it's missing my phone number, but I have that.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

avonnied

New Member

#3
2020-02-24 17:24 UTC

Same thing happened to my wife. Old old email address. The tools and account settings all show her new email but the living app shows her old email (from months and months ago)