iPad Issues

4 postsstarted by janetdeniseprice 2020-02-13 23:23 UTC1,192 viewsoriginal topic

New Member

#1
2020-02-13 23:23 UTC

Is anyone else having problems with the app loading correctly on an iPad?

It loaded on my husband’s iPad with no problems but only half of the app is showing on mine. Circles and my Profile are not showing. It is not a matter of increasing the size. They just aren’t there. The bottom of the screen shows a loading bar for the 2017 Youth Theme album.

The app is working fine on my iPhone.

russellhltn

Community Administrator

#2
2020-02-14 00:01 UTC

janetdeniseprice wrote:Circles and my Profile are not showing.

Are you sure you're logged in?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

janetdeniseprice

New Member

#3
2020-02-14 01:45 UTC

Actually, I could not log in which was part of the issue. However, I was just at our weekly YW/YM activity and someone solved the problem. The app needs to be opened with the iPad in a Portrait “view” if that makes sense. The iPad cannot be locked in a landscape view and the app opened.

rjtolman

New Member

#4
2020-02-14 14:41 UTC

The current version does not have a version that is meant to run on an iPad.

It will work and it will run; but not optimized for an iPad.

only runs in portrait mode.