"No recorded donations" 2019 tax statement issues

Hello,

A couple of ward members get blank statements when they go to print their 2019 official statements online. I attempted to generate their individual statements on LCR but it only comes up blank with the statement "No Recorded Donations". Their statements don't show up in pre-generated year end donor statement. The members have confirmed to me they have donations last year. This has only occurred for these two individuals, who are not related. I am able to view donor statements for other members.

Anyone know a fix? Thanks!

Most likely the donations were not associated with the member's MRN. If the donations weren't in your ward, then they'll need to contact those wards.

Find out the date of at least one of the donations and then find that donation on the Donations tab in LCR. Look at the donor record (I believe the donor name has a link that will go to the donor record) and make sure the donor record has their MRN on it. If not, you'll need to add the MRN to it. I'm not sure whether you can do that in LCR or not. You might have to use MLS.

If the donations don't have the MRN attached then they won't show up on the members donation statement.

eblood66 wrote:If the donations don't have the MRN attached then they won't show up on the members donation statement.

I'd rephrase that to say that if the MRN isn't attached, the donation won't show up anywhere except where the donation was processed.

If it was done by the unit, then only that unit can see it. If it was done on-line, then only that account can see it.

My spouse made an online tithing donation in December, but was unable to use the standard form included in this website because the money came from a specific account that is designated for only charitable use (Impact Assets), and the donation had to be done with their specific online instructions. All of our previous donations for 2019 showed up on the ward record, but not this one. Athough our membership number was included on the donor information, it does not seem to be recorded. Our clerk suggested waiting a little while to see if it is recorded. We waited, but the issue has not been addressed. At this point he did not know how to handle it and suggested contacting someone else. I could not find a way to address the issue on this website. Is there a phone number for a person to talk to about this?

eblood66 wrote:Find out the date of at least one of the donations and then find that donation on the Donations tab in LCR. Look at the donor record (I believe the donor name has a link that will go to the donor record) and make sure the donor record has their MRN on it. If not, you'll need to add the MRN to it. I'm not sure whether you can do that in LCR or not. You might have to use MLS.

If the donations don't have the MRN attached then they won't show up on the members donation statement.

Thank you! This was the issue and the member has had it fixed.

heidikemmerer wrote:My spouse made an online tithing donation in December, but was unable to use the standard form included in this website because the money came from a specific account that is designated for only charitable use (Impact Assets), and the donation had to be done with their specific online instructions.

If the donation was not made through the regular Donations site (or handed to a member of the bishopric), it would not show up in the regular totals.

It sounds as if the donation may have been made through LDS Philanthropies. If so, you should have received a separate donation receipt for tax purposes. I would contact them if this has not happened by now.