Unable to load calendar .pdf to print

20 postsstarted by teuschjn 4,360 viewsoriginal topic

New Member
#1
I am unable to print from the online calendar tonight and I'd like a copy for our branch calendaring meeting tomorrow. One of the error messages I get is, "Proxy Error
The proxy server received an invalid response from an upstream server. The proxy server could not handle the request.
Reason: Error reading from remote server"

I've tried printing from Chrome & Microsoft Edge.

Any hope to be able to print in the next 12 hours?
New Member
#2
teuschjn: Have you been able to print? I am also trying to print a copy of our 2020 stake calendar without success and have tried three browsers without success, receiving the same proxy error message.
Community Administrator
#3
I seem to remember hearing that the PDF process is iffy. The servers have to be re-started frequently. You may want to try back every 10 minutes or so.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#4
DannyWells: I am still not able to print the calendar and continue to get error messages.

I have been trying off & on for 3 days now. I have never had trouble printing the calendar in the past.
New Member
#5
I am also unable to print calendar. I hope this is resolved soon.
New Member
#6
I have been unable to print the monthly calendar for 3-4 days. The screen that would normally show the pdf file to print stays blank, with no error message.
New Member
#7
Rowing the same boat as everyone else. Has everyone on the thread reported the error through the feedback mechanism on the webpage? (no link on the Calendar page - just go to the parent page and make sure you indicate that you are referring to the calendar).
Perhaps the more it is reported, the higher a priority they will make it. We are probably fighting against the fact that there is only a skeleton crew around during the holidays - no evidence, but an assumption.
Denis
New Member
#8
I did report on the general feed back link.
Community Administrator
#9
It appears the developers are out, so it may not get fixed until next week.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#10
Having the same problem as of January 4, 2020. Trying to print 2019 calendar for the annual history. Tried Edge, chrome and Firefox browsers. Get 502 Proxy Error.
New Member
#11
Experiencing the same issues, trying to get ready the stake calendar (yes some people do prefer a physical thing in their hand).......I was reading some thread the other week, that the trial units didn't find printing errors during their testing.....presumably they don't do any printing ......We use the printed calendar to share other things..The Area focus , and Stake presidency message, the high council and other organisation leaders (and yes its only correct for a bit before changes start to creep in)......
Community Moderators
#12
I received a response to my feedback that they are working the printing problem.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#13
Some progress, perhaps. Tonight the proxy error seems to have been fixed. Now it appears that the pdf file is not being created properly:
Error
Failed to load PDF document.
New Member
#14
And back to the proxy error today.
Church Employee
#15
There is some work going on. I talked for a little bit yesterday with someone who is working on it. I don't know when all of the issues will be resolved -- there are a couple of related problems that he is working on and will need to involve someone else to get them all fixed.
New Member
#16
I did get a response today from the site feedback I left: "We hope to have this fixed soon."
Church Employee
#17
Yes, I gave that "fixed soon" answer. With the developers back this week, it is being worked on as the top priority. The church systems have been upgrading their authentication system and it looks like around Dec 22, the service to generate the PDFs started failing due to this. It looks like they are making progress. I sure hope it gets fixed this week.
New Member
#18
Thank you so much, scgallafent and CrockettDR, for reporting on the status! Sometimes you don't know that the right folks have gotten the information. Wishing the best to the developers unraveling the mess and putting it back together again.
New Member
#19
I'm getting same 502 proxy error 1/8/2020. Can't print calendar.
Church Employee
#20
Fixed this morning