LCR Access Denied

I am currently serving as Bishopric 2nd Councilor. For the past two weeks when I try to access Leader and Clerk Resources using an iPhone or iPad I receive an "Access Denied" message. Is anyone else receiving this message? Is there a fix?

Same error for some, not all, of our bishopric and clerks. Both Android and iPhone platforms.

https://lcr.churchofjesuschrist.org/?lang=eng
Access Denied

Our Stake President can sign in on some devices, but not on his IPAD. Gives "Access Denied" there. Tried both Safari and Chrome browsers on his IPAD. Current versions. Cookies are cleared, cache was cleared, still can't access from IPAD.

Any resolution? Our RS President is experiencing this issue only on her iPhone, but not on her computer.

kappyt3 wrote:Any resolution? Our RS President is experiencing this issue only on her iPhone, but not on her computer.

If the problem is 100% persistent, could she have changed her password but not updated a stored password on the phone/in the app?

Our membership clerk has been experiencing this on his iPhone for the last two weeks. He can get access by using a computer, but not using his iPhone. He can login from his phone and see resources that any member can see. However he gets an access denied message when trying to use resources in LCR related to his calling.

Just as a suggestion: make sure any privacy mode or restriction on cookies is turned off. Also, check the iOS version. I'm wondering if older browsers are being denied.

I got the same error navigating between pages today during Church on my Android phone while logged in and making edits in LCR. No recent password changes. I logged out, cleared cache and cookies, forced Chrome to stop. Logging in fresh seemed to fix it. Seems like an odd bug to be hitting many people on different platforms.

shawntrevor wrote:Our membership clerk has been experiencing this on his iPhone for the last two weeks. He can get access by using a computer, but not using his iPhone. He can login from his phone and see resources that any member can see. However he gets an access denied message when trying to use resources in LCR related to his calling.

I have had this same problem since December 1. Works fine on a computer but Access Denied on iPhone. Tried multiple browsers and have cleared cookies and caches.

I use this all the time so it has been very difficult to not have access on my phone. Would really appreciate a resolution.

Same issue here:

Bishopric 2nd counselor
Works on iPad and computer
Does not work on iphone
Has been an issue since earlier in December

I have been having the same problem for the past week. I am a ward relief society president and can't access our ministering information.

The way that we have resolved this problem is to have people change their password. It seems that there may be a new password policy in place that instead of being applied uniformly is causing the problem. Once I have had people change their password, the problem has gone away.

jasonhyer wrote:The way that we have resolved this problem is to have people change their password. It seems that there may be a new password policy in place that instead of being applied uniformly is causing the problem. Once I have had people change their password, the problem has gone away.

That's .... interesting. I thought it was all Single-Sign on and that's the only part that's concerned with the password.

But you can't argue with success.

However, after changing the password, they need to update their Gospel Library app before it locks them out. See this post.

Agree that it is weird that folks are still able to log in to some places with no problem but can't in others but changing password has fixed the problem for multiple people in our ward. And those that have to change password regularly, i.e. church employees, haven't had the problem at all.

As stated, this then means you have to sign in with your new password in Gospel Library and many other apps. Not exactly a user friendly process for those that aren't used to dealing with this type of thing in a work environment.

russellhltn wrote:Just as a suggestion: make sure any privacy mode or restriction on cookies is turned off. Also, check the iOS version. I'm wondering if older browsers are being denied.

Our ward leadership experienced this as well, it appears that the only calling that is assigned in the ward is the Bishop. I am currently the Elder's Quorum President and am being denied in both my iPhone app as well as on the LCR website. Has this issue been reported to the Church's IT team?

lamberj1986 wrote:Has this issue been reported to the Church's IT team?

This is a user-to-user support forum rarely frequented by developers. Issues get reported to those who can fix them through Feedback at the bottom of most Church website pages or through the apps themselves. So there is no real way to know if anyone has reported the problem, or if you have.

"We're sorry, your calling does not have any access to Leader and Clerk Resources - Finance."

Ha! Ward Clerk?

I'm the new clerk of my Ward, and I'm having the lds account already,but i don't have access to the leader's and clerk resource. So help me out. Thanks
Regards Francis Akologo :

fakologo wrote:I'm the new clerk of my Ward, and I'm having the lds account already,but i don't have access to the leader's and clerk resource.

It can take up to 24 hours for your new rights to kick in.

Is a STS (Assistant Stake Clerk) suppose to have access to LCR?

On the "Handbooks and Callings" > "Stake or District Callings" > "Additional Callings" > "Stake Technology Specialist" > "Resources" page (https://www.churchofjesuschrist.org/stu ... s?lang=eng), it shows:

"Additional Resources on ChurchofJesusChrist.org for Your Calling"
- Leader and Clerk Resources (LCR)

But... I get the "Access Denied" message.

I DO have access to other areas (tm. and webcast.) but not lcr.

Thanks

dtavres wrote:Is a STS (Assistant Stake Clerk) suppose to have access to LCR?

On the "Handbooks and Callings" > "Stake or District Callings" > "Additional Callings" > "Stake Technology Specialist" > "Resources" page (https://www.churchofjesuschrist.org/stu ... s?lang=eng), it shows:

"Additional Resources on ChurchofJesusChrist.org for Your Calling"
- Leader and Clerk Resources (LCR)

But... I get the "Access Denied" message.

I DO have access to other areas (tm. and webcast.) but not lcr.

Thanks

I might be mistaken, but IIUC, being able to access TM should indicate your calling is recorded as a regular calling rather than a custom calling.

Are you able to test whether you get the same results with different computers/devices and different browsers?

Have you tried deleting cookies and clearing browser caches? It's a long shot, but there's a slight possibility deleting cookies and clearing caches might solve the problem.



EDIT: Please disregard this post. I'll defer to russellhltn's more correct information below.

dtavres wrote:On the "Handbooks and Callings" > "Stake or District Callings" > "Additional Callings" > "Stake Technology Specialist" > "Resources" page (https://www.churchofjesuschrist.org/stu ... s?lang=eng), it shows:

"Additional Resources on ChurchofJesusChrist.org for Your Calling"
- Leader and Clerk Resources (LCR)

The resources page is incorrect. The STS does not have any access to LCR. It would be nice to have access to the Access Table so you'd know who was supposed to have access to what, but that wasn't granted.

rmrichesjr wrote:Are you able to test whether you get the same results with different computers/devices and different browsers?

Have you tried deleting cookies and clearing browser caches? It's a long shot, but there's a slight possibility deleting cookies and clearing caches might solve the problem.

I tried it incognito (no cookies), and same issue.

dtavres wrote:I tried it incognito (no cookies), and same issue.

Please disregard my post, as the one from russellhltn has more correct information.

russellhltn wrote:The resources page is incorrect. The STS does not have any access to LCR. It would be nice to have access to the Access Table so you'd know who was supposed to have access to what, but that wasn't granted.

Thank you.

And yes, I agree... it would be nice to see/know who is supposed to have access to what.

Bumping this up - have a new ward clerk unable to access LCR, gets the access denied message. Initially stake clerk put him in the calling and then I (exec sec) did the second level approval. No luck. Oddly at the same time we'd called a new asst. clerk for finance, he also had the yellow second approval bar in LCR, but when either myself or the Bishop would click on actions, there were only the options to edit or deny/remove. The stake clerk removed the asst. clerk from the calling, added him back in, and we got the ability to approve (don't know on him yet if he has LCR access). Tried similar with the ward clerk - remove/add back in, approved it, still no access to LCR. Finally, earlier in this thread someone mentioned having the person update their password. Tried that this morning, still no access. Any ideas? Not sure who I could escalate to at Church IT?

C_Fillmore wrote:... Any ideas? Not sure who I could escalate to at Church IT?

Just a guess on my part, but it sounds to me like that might be a job for the Global Services Department. We have been asked to not post the phone number here, but it's easy to find in clerk training/support materials and other places.

Will do, thanks.

I'd check the basics:

• He's recorded as the correct standard position.
• You've waited 24 hours since the calling was recorded.
• The MRN on the account he's using matches the MRN of the person in the calling.
• He's tried using incognito mode (in case this is a cookies issue).

russellhltn wrote:I'd check the basics:

• He's recorded as the correct standard position.
• You've waited 24 hours since the calling was recorded.
• The MRN on the account he's using matches the MRN of the person in the calling.
• He's tried using incognito mode (in case this is a cookies issue).

Another thing to check is that he's going to the home page of LCR, not a link to a specific page or report in LCR that he may or may not have access to.

Well, oddly this morning he had access. FAQ on the Global IT site says 6 hours, but it may be the full 24 people have mentioned here. But, it had been well over 24 the first time we tried. Anyway, he's in.