Member Tools Sync and SIgn-In

I received a reminder to sync in Member Tools (as I do from time to time) but when I enter my password info it says "Downloading--this may take a couple of minutes" and then a warning comes up saying, "Warning: ChurchofJesusChrist.org is currently down for maintenance. Please try again later." I have been receiving this for the past few days, but my husband's Member Tools is working fine and I am not having any problems logging in to any of my other Church accounts. Any ideas?

I’ve been having this same issue for the past 24 hours and it’s extremely frustrating! I’ve tried deleting, re-downloading, re-starting my phone, etc. but nothing has worked. Any input would be helpful!

We all had that problem yesterday, and again this morning. We must all wait for the engineers to fix the "sync" servers, which are down.

Thomasmi0921 - the member tools app on my android keeps telling me the site is down for maintenance. I can log in fine on a PC

thomasmi0921 wrote:Thomasmi0921 - the member tools app on my android keeps telling me the site is down for maintenance. I can log in fine on a PC

Member Tools uses different servers to sync data than what the website uses. They are looking into what is causing the problems with the Member Tools servers but have not had any success. Sometimes they work and sometimes they do not.

"Warning: ChurchofJesusChrist.org is currently down for maintenance. Please try again later."
For the past few days, this is the response to any login attempt to Member Tools from my phone. On my iPad, there is no response whatsoever - it's like the login button doesn't work. Is there any update as to when (or how) we'll be able to login to Member Tools again?

Engineers are working on it. I don't think anyone has a firm "when" yet.

Can the engineers leave a comment as to when the sync issues will be solved?

eveloc wrote:Can the engineers leave a comment as to when the sync issues will be solved?

Please see the post before yours.

I tried login into the member tools app and it did not recognized my login but it lead me to the church website so I could change my password. The new password doesn't open the app either. So what am I doing wrong? please advise

My wife's phone is having the same issur

There are issues with the church servers. This has been ongoing for at least four days.

I am having troubles logging into my tools app on my Samsung Note 9 and it keeps giving me error messages to login. I changed the password and it continues to not recognize the new password and continues to give me errors but yet I can log in fine on my Laptop. I uninstalled the Tools App and the Gospel Library app off of my phone because it is very frustrating. please advise.
Cheers
Rob

My wife and my member tools app no longer works. I get sign in failed from the member tools app. we can login to the church website with no issue on both of our accounts it's only the membership tools app. Similar to everyone else it's been happening for the last 24 hours about.

Same is happening to me, computer works fine tools on phones says sign in failed verify user name and password....tried changing both and tools still does not work, can't get into member tools on phone. Help???

If you've got any kind of internet filter/safer internet on your device, it may be blocking the app.

russellhltn wrote:If you've got any kind of internet filter/safer internet on your device, it may be blocking the app.

I was about to say I don't have filtering on my Phone. Then I realized I am connected to my home WiFi.
I use Circle and Open DNS to filter content.

Disconnected my cell from home WiFi and it synced over Cellular data with no issues.

I reviewed OpenDNS and there were no blocked pages related to the Church websites that I could see.
My phone is not controlled by Circle filter.

No changes to OpenDNS or Circle just disconnected from WiFi, signed in, and then signed out of app. Then connected to WiFi and it lets me sign in with no issues.

Update: Now I am getting the error: Tools Services are unavailable. Please try again later. Regardless if I try over WiFi or Cellular data.

fishmister wrote:Now I am getting the error: Tools Services are unavailable. Please try again later. Regardless if I try over WiFi or Cellular data.

There were server problems for several days until earlier this afternoon. I just checked about an hour ago and Tools synced just fine. So try again now.

Works for me now!

What was the magic fix? I've been getting this message for days. I uninstalled and reinstalled....

On a sync related issue, on a growing frequency, after completing a sync I receive an error of "Warning Calendar Services are unavailable. The calendar will not show any events. Please try again later" Any ideas/thoughts/comments?

mkpolansky wrote:Calendar Services are unavailable. The calendar will not show any events.

Unfortunately, there is nothing you are able to do about this error. It simply means that at the time you performed the sync, the Calendar service was not available, and so you did not receive any calendar events. The only thing you can do is try to sync again later.

Even when working, when all of the Church servers are busy, it appears that Calendar items and Ministering information are usually the first to be omitted when you sync. Often, there is no error message at all. Once again, the only thing you an do is to sync again when the servers are not as busy. Sunday afternoons are busiest. Saturdays and Mondays work well for me most of the time, and other days as well, except for the busy weekend.

I have to think something else must be going on. I have been trying every day since I posted this at various times of the day and still get the same error message.

mkpolansky wrote:I have to think something else must be going on. I have been trying every day since I posted this at various times of the day and still get the same error message.

Can you provide your operating system version number and app version number?

Have you tried sending feedback using the in-app feedback? When you send feedback from within the app additional device and app data is sent to the development team that may help them troubleshoot the issue.

I'm not seeing anyone else with a long-standing calendar issue. (Sure, some with trying to sync on Sundays). At this point, I'm suspecting it's something in your calendar data that's causing the problem. Sending feedback would be the way to address it.

Out of curiosity, what happens if you go to the calendar webpage?

The web page works just fine. I have tried syncing with a second phone and have the same issue.

Just as an update, I've sent feedback through the app, I've heard nothing, called Global Support to see if there was something goofy with my account-there isn't, tried syncing on an iPad-same problem. I'm open to any ideas...

Have also been having this issue. It will be ok for a short while, and then reverts back to the same error message for a longer period of time. IOS 13.5.1, Iphone SE, app version 3.6.4 (6544). It does show the calendar, but when the error message appears, the calendar is no longer updating.

I just sent support a message from the app detailing the problem.

Member Tools 4.0.0 for iOS was released today – any luck after updating?

YES!!! It worked!!!

Yes, after figuring out how to configure the log in. Kept looping at first.

My moms phone is looping the login and won’t complete a sync to display the directory. Her account is fine, as we can log in to the directory on the website, and family search.org, just not the app. My app logged in ok on both my phone and iPad.

IOS 13.5.1
Tools 4.0.0 (6913)

I’m having the same problem. When I opened my iPad I noticed that member tools was updating. I have the touch feature to sign in but the screen to log in popped up. I entered my name and password and the update screen opened then froze. Nothing I did worked.

Ditto

Are there any new updates to this? My moms phone is still looping the login and won’t complete a sync to display the directory. Her account is fine, as we can log in to the directory on the website, just not the app. My app logged in ok on both my phone and iPad. I've uninstalled and reinstalled the app, but it won't get past the first 1/4 of the sync before flipping back to the login screen.

This apparently hasn't been fixed even though it was reported a long time ago. I changed my password last night to make it a little more secure. I can sign in to the website(s) on a browser, but it fails in the Tools app on both Android and iOS. This is a syncing issue. The developers aren't properly syncing to the Church's single sign-on. Please fix this.

I changed my password last week and tools stopped syncing, so I signed out and now I can’t sign back in using either password.