Cant't sync and have lost all data

15 postsstarted by rdarinw 2019-12-03 17:20 UTC2,790 viewsoriginal topic

New Member

#1
2019-12-03 17:20 UTC

I have an iPhone 11 Pro running the latest iOS 13.2.3. I haven't been able to sync for a few days. I've re-started my phone and uninstalled Member Tools and then installed the latest version. Unfortunately it still won't sync and now I've lost all of the data that I had. I get "Error Downloading" message. I'm the Stake Executive Secretary, so this is proving to be very inconvenient. Any help would be appreciated. Thanks.

jonnie_lingo

New Member

#2
2019-12-03 21:29 UTC

I and a counselor in the bishopric in my ward are experiencing the same issue. We've reinstalled and our phones won't sync, which means you can't get to the phone numbers, addresses, etc.

russellhltn

Community Administrator

#3
2019-12-03 21:37 UTC

I tried just now on my Android. It indicated services are down.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Biggles

Senior Member

#4
2019-12-03 21:42 UTC

I’m almost having the same issue. I haven’t lost any data, may be because I’ve not deleted the app in an effort to resolve this issue, but I’m getting the sync error on my iPad. I surmise that there is probably a server issue. I will see what tomorrow brings!

mburton06

New Member

#5
2019-12-04 02:46 UTC

Writing from NH. Just upgraded to iphone xs and having the same issue. Hopefully its just an outage and nit an issue with my phone. Tried uninstalling and reinstalling app. My username and password are correct

rdarinw

New Member

#6
2019-12-04 02:47 UTC

Don't delete the app, you will lose all data and you can't re-sync. Yet...

mburton06

New Member

#7
2019-12-04 03:58 UTC

rdarinw wrote:Don't delete the app, you will lose all data and you can't re-sync. Yet...

. Found that out, was upgrading my phone so had no choice

joannacall

New Member

#8
2019-12-04 14:40 UTC

I have a google phone. I have the same issue. I can't sign in. It won't let me sync. I have not deleted the ap.

Biggles

Senior Member

#9
2019-12-04 18:48 UTC

IPad Member Tools now syncing!

bairdb

New Member

#10
2019-12-04 19:05 UTC

I am having the same issues still with iPhone 11 as well as android tablet. Both won't let me sync

Biggles

Senior Member

#11
2019-12-04 19:30 UTC

My lPad Member Tools is syncing now! When did you last try a sync?

michaelwilliammiller

New Member

#12
2019-12-04 22:10 UTC

Also still unable to sync. iPhone XR, 13.2.3. Logged out of the app, and still nothing. Says "Username and/or password are incorrect" or something similar.

michaelmcintosh

New Member

#13
2019-12-04 22:36 UTC

Iphone 8 LDS tools won't sync - gives error message "sign in failed" Asks for password. Entering password does not help.

russellhltn

Community Administrator

#14
2019-12-04 22:54 UTC

From what I've heard, sync keeps going down. It's making it hard to troubleshoot.

Biggles

Senior Member

#15
2019-12-04 22:56 UTC

michaelmcintosh wrote:Iphone 8 LDS tools won't sync - gives error message "sign in failed" Asks for password. Entering password does not help.

Yes I’m seeing the same thing now. It was working for me, no more than a couple of hours ago. I’m guessing ongoing server issues. I find that when this type of situation arises, it is best to go and do something else! Tomorrow is another day and hopefully things will get sorted. Don’t rush in to deleting and reinstalling the app, as you might lose all the data.