HELP!! Somehow all the ministering brothers assignments are gone!

Somehow, all the ministering brother assignments got deleted and are now missing. Not sure how that happened. Is there any way to recover? Any backup? Reset or backdate?

There were some system issues yesterday. They have been resolved, so you should see data again.

Our assignments are still missing. Any help on this would be greatly appreciated. Thanks

Not sure if my first message was received, but we are still missing all of our ministering brothers assignments as well. There districts for all quarters are there with the exception of the current quarter. Any help on this would be greatly appreciated. Thanks.

We still can’t see any assignments. It’s like everything was wiped completely clean. Is there hope? Should we start all over? Is this a sign from above that our assignments were all wrong? Help?

ivan72 wrote:We still can’t see any assignments. It’s like everything was wiped completely clean. Is there hope? Should we start all over? Is this a sign from above that our assignments were all wrong? Help?

I talked with the QA on that team and he said that your data has been blank long enough that it would require going to a long-term backup, which is cost-prohibitive. (We would essentially have to stand up a separate instance of the systems, restore the corresponding backups, and copy your data from an older backup.)

Any clue on what's happening? I'm suspecting a "blank" result (perhaps due to slow server) somehow getting saved as the users trying to figure out what's happened.

russellhltn wrote:Any clue on what's happening? I'm suspecting a "blank" result (perhaps due to slow server) somehow getting saved as the users trying to figure out what's happened.

That seems like a likely scenario, but I don't have my fingers in that project. I know they've been working on isolating it.

scgallafent wrote:

russellhltn wrote:Any clue on what's happening? I'm suspecting a "blank" result (perhaps due to slow server) somehow getting saved as the users trying to figure out what's happened.

That seems like a likely scenario, but I don't have my fingers in that project. I know they've been working on isolating it.

I’m not sure I understand the “likely scenario.” But..... I guess that really means we need to go ahead and recreate the assignments? Hopefully our EQ presidency has a hard copy.

ivan72 wrote:I guess that really means we need to go ahead and recreate the assignments?

That's the way I'm reading it.

ivan72 wrote:I’m not sure I understand the “likely scenario.”

It means if anyone who had edit rights pulls up blank assignments, they should exit and avoid doing anything that might save it. I'd just close the browser.

ivan72 wrote:I’m not sure I understand the “likely scenario.” But..... I guess that really means we need to go ahead and recreate the assignments? Hopefully our EQ presidency has a hard copy.

You will need to recreate them.

I know that the issue occurs sporadically and the team has been looking for a root cause. russellhltn's thought about a blank result being saved is one possibility, but I don't think it has been isolated.

Depending on when it happened, it is sometime possible to capture data from a recent backup. Going back into older backups is much more difficult.

We had a similar situation with one of our Elders Quorums a couple of weeks ago. He ended up reentering all of the data. Any resolution to this issue?