Access denial

I'm not sure this is the right place but I have a problem accessing LCR I get a access denied message. Is it possible as a branch President?

The calling of Branch President most certainly should have access to Leader and Clerk Resources (LCR). Here are some things to check:

• Make sure your calling has been entered into the system.
• If your calling was recently entered into the system it can take as long as 24 to 48 hours to take affect.
• Check to see if your calling was entered as a standard calling. Custom positions are not granted any permissions.
• Make sure your Church Account contains your MRN. If you are using a Church Account you share with your spouse and that account contains your spouse's MRN in the account profile you will need to use a Church Account created only for you that has your MRN registered with it.
• If you have more than one calling in addition to branch president, then make sure the branch president calling is selected.

I checked the account. All of the standard boxes that jdlessley listed are checked.

If you can't get in using the account you used to post your message, you probably need to contact the service center.

How do I contact the service center?

maebelakn wrote:How do I contact the service center?

Your stake/district president can give you the contact information.

maebelakn wrote:How do I contact the service center?

Since you are priesthood, I think this is the proper group.

But first, I'd try again. I've gotten fits of "access denied" on this forum in the past. Also, make sure your Gospel Library App isn't trying to log in with an old password. That will lock you out.

This is happening church wide. It would appear the LCR site is down as of 10:30am Mountain time

After experiencing a number of issues with the forum this morning, this might be due to some changes that were made on the website. I'd suggest cleaning the cache and cookies.

For Chrome:
Clear cache: Three dot menu -> Settings -> scroll to the bottom, click Advanced -> Clear browsing data -> Select "Advanced", set time range to "All time", make sure "cached images and files" are selected. (others are optional). Click "clear data".

Clear cookies: Three dot menu -> Settings -> scroll to the bottom, click Advanced -> Site Settings -> Cookies and site data" -> See all cookies and site data -> In the "Search Cookies" spot, enter churchofjesuschrist. Delete all of them.

There is an outage with the identity service this morning (27 Nov 2019). Engineers are working on it.

I’m still getting access denied at LCR today. Everything was working fine until earlier this week.

I’m having the same problem...working last week but access denial for last 3 days

Hi still experiencing the same problem. My concern is that this happens only on my phone.

It's Tuesday morning at 8 am and I'm still unable to reliably access or use LCR. This is beyond ridiculous. I've tried accessing it at home, at church, and even from within the Church's employee network at headquarters (I'm a Church employee).

Also, in response to russelhltn's recommendation to clear my cache and cookies, I do that almost every day. Sometimes it does seem to help, and other days it doesn't do anything. (Today is a "don't help" day.)

GuJiaXian wrote:It's Tuesday morning at 8 am and I'm still unable to reliably access or use LCR. This is beyond ridiculous. I've tried accessing it at home, at church, and even from within the Church's employee network at headquarters (I'm a Church employee).

Also, in response to russelhltn's recommendation to clear my cache and cookies, I do that almost every day. Sometimes it does seem to help, and other days it doesn't do anything. (Today is a "don't help" day.)

Since you are a Church employee, you should be well aware that there have been issues affecting many systems. LCR is one of the systems affected by those issues.

Now at bishopric meeting and LCR seems to be completely down (404 error).

I just did a quick check and it appears to be working.

There was an outage from 8:10 PM to 8:15 PM, which falls right on the time frame of your message.