New User

4 postsstarted by jashworth87 2019-11-23 01:50 UTC1,104 viewsoriginal topic

New Member

#1
2019-11-23 01:50 UTC

Hello,

I am a new ward clerk. We have a member that was Baptized in California a month ago and just moved into our ward. She is having issues with setting up an account with the website of the Church. How do I help her?

lajackson

Community Moderators

#2
2019-11-23 02:26 UTC

Do you have her membership record? You will be able to print out an Individual Ordinance Summary for her, and she will have her membership record number. Signing up at Church Account should not be very difficult after that.

russellhltn

Community Administrator

#3
2019-11-23 03:37 UTC

The most common problem is that she already has an account - perhaps for FamilySearch, Seminary or BYU. Or it's one that was set up in the past and forgotten about. I'd have her try the links on the login page first. If that fails, then you'll need to pass along the contact information for support to her.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

aplucinik

New Member

#4
2020-01-13 05:27 UTC

More information would be helpful. Exactly what issues is she having while setting up an account? What steps is she following? Is she getting error messages? At what point in those steps does she encounter a problem? Does she know her membership number?

Allan Plucinik
Ward Clerk
Colorado Springs, CO