Member Tools bug

I'm not sure how to get this information to the "powers that be", but there seems to be a bug in the Member Tools application...

Last night, there was an Amber Alert that was sent out to probably all cell phones in Utah which have the alert enabled. The only information in the alert was to call 511 for the information.

I dialed 511 and my call went to someone in the 7th ward of our stake, who has a phone number that included the numbers of 511. While it was dialing, the description came up as 7th Ward, and his name. I hung up and finally on the third try, let it ring through to him. We both agreed it was odd. I dialed 511 again after we hung up and it went to someone in the 4th ward, who also has 511 in her phone number (so of course I hung up before it could ring through).

I have never called either of these people, so they aren't in any phone history whatsoever.

I just tried calling parts of my ministering sister partner's phone number in three different ways, and each time upon hitting dial with just three numbers, my phone called three different people in the 1st ward (again, I hung up after seeing the ward number and name).

I'm concerned that this is happening - is there some way to get this information to the right people?

anitag wrote:I'm not sure how to get this information to the "powers that be", but there seems to be a bug in the Member Tools application...

The 'Feedback' button or link is the best place to send bug reports to the people who can investigate and possibly fix the problems. In the app, the name might be something similar to but not exactly equal to 'Feedback'.

I tired that, but kept getting the 404 Error, page not found...

I'm pretty well acquainted with that error code, having seen it as a result of bugs in code I have written for my employer. :-/ It's pretty odd that the app would be returning that error. That sounds like a separate problem that should probably also be reported. Someone might come along with a better suggestion, but my best suggestion would be to use the Feedback link or button on the Church's main website--and mention that the reason you're not using the app's built-in feedback mechanism is because of the 404 not found error.

I get the "404 This page could not be found" on both the app and the website. When I click on "Contact Us" under "Help" on the app, it just takes me to a "Share with" page, where I can pull up WhatsApp, my emal, and Save to Drive. So that's not any help either...

That's why I was hoping someone on the forum panel would know how to contact the tech's who are working on the app itself... ☺

anitag wrote:When I click on "Contact Us" under "Help" on the app, it just takes me to a "Share with" page, where I can pull up WhatsApp, my emal, and Save to Drive. So that's not any help either...

That's what it's supposed to do. Select your email and it will open your email app up with an email addressed to the support address and with an attachment containing information on your device and Member Tools installation. Enter your message about what it going on and then send the email.

That should get to the developers of the app.

Perfect - thank you!

Moderator Note: This thread was split from another thread since the topics are different.

Yes - I had opened up Whatsapp, but it didn't look like it was linked to anything, so figured I was missing something. When eblood66 suggested clicking on the email, it worked and I was able to send an email to support explaining the problem. So hopefully, the problem will be corrected...

Thank for all of the help!

What kind of phone do you have? Does it have some sort of autocomplete where a list of possible contacts appears, and unless you choose otherwise, it automatically dials the first one on the list?

No, my phone doesn't have a feature to automatically fill in phone numbers. I only noticed the problem because I was trying to call 511... I played around with it, trying three sequential numbers from different family members living outside of the state, who are all in my contact list. The only people that it pulls up as calling are people in our stake - mostly in the 1st ward...

I just wanted to let anyone else that had this problem know the solution per Tech Management is to turn of the caller ID in the Tools app. Sounds like the problem isn't fixed (shouldn't we be able to have the caller ID on?), but I turned it off in the app and dialing 511 now goes to 511 rather than random members in my stake...

anitag wrote:I just wanted to let anyone else that had this problem know the solution per Tech Management is to turn of the caller ID in the Tools app. Sounds like the problem isn't fixed (shouldn't we be able to have the caller ID on?), but I turned it off in the app and dialing 511 now goes to 511 rather than random members in my stake...

It definitely sounds like a bug (and the workaround isn't ideal). I'd follow up with the support person to make sure the issue is passed on to the developers, in case there are others who have the same issue.

I didn't reply to the email, because I don't think they really bothered to read my email in the first place. This was their reply:

The Caller ID feature started in version 3.4.0. You need to check that caller ID on your device, if you don't want this function then turn it off. Go to Settings on your device to check Caller ID.

Thank you, have a nice day.

Response Team.

Ok, I went ahead and replied to their email explaining that I would like to use the Caller ID, it's just that it is creating a problem with dialing the 511 state emergency information number. They've replied saying that they will forward my email to the developers for their consideration. So hopefully, this will get fixed. Thanks for your suggestion...

Thanks! I've found the support team sometimes requires follow-up on issues to get beyond a canned response – not necessarily at their fault: There is a lot of feedback coming in, combined with turnover of team members, ongoing training, varying levels of access to developers, limitations on how well an issue can be reproduced, and the fast pace at which technology and the Church's tools change.