New Member
I am running into a very problematic issue with search results. When I complete a search and click on one of the results, I get a blank screen instead of the chapter that should be displayed. If I manually navigate to the relevant search result via Library | Scriptures | etc. the resource will be displayed properly, and if I then return to the search results and click on the same result, the page displays properly, but only immediately after that page has been manually displayed. I have screen recorded the issue for illustration:
iPhone X: https://jwp.io/s/LqixlKX3
iPad Pro: https://jwp.io/s/QGg46642
I am on iOS 13.2 and have had the same issue across both an iPhone X and iPad Pro. My wife, who is on iOS 13.1.1 does not have the same issue on the same devices.
Here are the fixes I have attempted so far, all with no avail:
- uninstalling and re-installing the app
- rebooting the devices
- adjusting the text size
- deleting and reinstalling the content resources
I have already reported this issue to the devs using the in app bug report feature, but have received no response, so I figured I would post here in case anyone can help.
There is a bit of time pressure here. Ironically, I am going to be training a bunch of seminary teachers on advanced Gospel Library techniques at the end of the month, so it would be great to have this resolved by then.
/jrw
iPhone X: https://jwp.io/s/LqixlKX3
iPad Pro: https://jwp.io/s/QGg46642
I am on iOS 13.2 and have had the same issue across both an iPhone X and iPad Pro. My wife, who is on iOS 13.1.1 does not have the same issue on the same devices.
Here are the fixes I have attempted so far, all with no avail:
- uninstalling and re-installing the app
- rebooting the devices
- adjusting the text size
- deleting and reinstalling the content resources
I have already reported this issue to the devs using the in app bug report feature, but have received no response, so I figured I would post here in case anyone can help.
There is a bit of time pressure here. Ironically, I am going to be training a bunch of seminary teachers on advanced Gospel Library techniques at the end of the month, so it would be great to have this resolved by then.
/jrw