verified replicable search result display issue

4 postsstarted by jwhatcott 982 viewsoriginal topic

New Member
#1
I am running into a very problematic issue with search results. When I complete a search and click on one of the results, I get a blank screen instead of the chapter that should be displayed. If I manually navigate to the relevant search result via Library | Scriptures | etc. the resource will be displayed properly, and if I then return to the search results and click on the same result, the page displays properly, but only immediately after that page has been manually displayed. I have screen recorded the issue for illustration:

iPhone X: https://jwp.io/s/LqixlKX3
iPad Pro: https://jwp.io/s/QGg46642

I am on iOS 13.2 and have had the same issue across both an iPhone X and iPad Pro. My wife, who is on iOS 13.1.1 does not have the same issue on the same devices.

Here are the fixes I have attempted so far, all with no avail:
- uninstalling and re-installing the app
- rebooting the devices
- adjusting the text size
- deleting and reinstalling the content resources

I have already reported this issue to the devs using the in app bug report feature, but have received no response, so I figured I would post here in case anyone can help.

There is a bit of time pressure here. Ironically, I am going to be training a bunch of seminary teachers on advanced Gospel Library techniques at the end of the month, so it would be great to have this resolved by then.

/jrw
Community Moderators
#2
This is an issue that started happening with iOS 13.2. It's possible that Apple will fix it with the next iOS update, but if not, the developers were able to find a workaround that will be included in the next release of Gospel Library.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#3
Thanks for the update. Sounds like a good plan.
Community Moderators
#4
There will be a beta going out over the weekend (hopefully today) to fix this issue and a couple of other bugs. If you want to join the beta, you can sign up here: Gospel Library for iOS – Public Beta
Samuel Bradshaw • If you desire to serve God, you are called to the work.