People missing from ward and stake directories

3 postsstarted by krfarnsworth 2019-11-04 13:58 UTC850 viewsoriginal topic

New Member

#1
2019-11-04 13:58 UTC

When I go into lds tools on my phone or when I access directories on my desktop, there are families missing from the ward and stake directories. I have synced my phone multiple times. The families show up in my husband's account. Any solutions?

russellhltn

Community Administrator

#2
2019-11-04 17:11 UTC

Odds are these families have set their privacy level too high for you to see, and your husband has a calling that allows him to see these members.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

DanielMAdams

New Member

#3
2019-11-05 15:12 UTC

My problem has been everyone shows on the phone lds tools but there are at least a few missing when I get on the lds website on my desktop.