Iphone SE Stuck on "What's New" Pop-up

On our Iphone SE iOs version 13.1.3 the Gospel Library app is stuck at the "What's New" pop-up screen. I click done and the screen acts like it is going away but it comes back up every time I click the "Done" and blocks my access to the Library content. This happened after an in app update not an update that was done via the store. I have tried restarting the phone and offloading the app. I have not reinstalled the app because there is over 5 GB of data that I have in use on the app that I do not want to lose due to slow internet speeds would take me over 5 hours to get that back without knowing if the problem will be solved. Does anyone know a work around to this problem without uninstalling and reinstalling? Here is a screen shot of the popup page that it is stuck on:

https://lh3.googleusercontent.com/Iqou_ ... 19-h920-no

*Update - So it took a while to get this post approved and after 2 hours no one answered so I figured I would uninstall the app and download the content at a later time. After deleting everything and uninstalling the app I re-downloaded and installed the app. Now it is stuck on the Angel Moroni loading screen. I uninstalled the app again. Restarted my phone then re-downloaded the app and installed it again. Then I restarted the phone and it is still stuck on the Angel Moroni loading screen, Also to note after a few mins the app crashes. I think the app for Iphone SE is broke.

Please be aware that this is a user-to-user help forum. If no one responded, it is likely no one with any experience to help saw your post yet. The official way to report feedback/issues for Gospel Library is from within the app, but as you are stuck without the app opening, that won't work. I believe there is an email address somewhere in these forums to you might look for that in the section on Gospel Library and iOS. Alternately, you can post feedback on the church web site and identify the information on your device and I would expect it would be forwarded to those working with the app.

I don't use iOS so cannot provide any other suggestions beyond the above information.

Thank you for re-informing me of my choices to report this issue. If there are any people reading this that are having the same problem the email is gospelstudyapp@gmail.com. Maybe with enough issues being reported we may get a fix from the coders. Anyone know a work around to this as I get no reply from the app tech support for a few days? Hoping to be able to use the app before church but it looks like I wont be able to. I have now reinstalled it multiple times but it is still stuck on the angel Moroni loading screen.

I was able to do a fresh install, launch, and use Gospel Library on an iPhone SE just now. Often, if it's stuck on the splash screen, it means it's trying to do a content update, but either not able to connect to the internet (trying a different network sometimes works) or the device is running out of memory (closing other apps might help).

johnjacobfarrell wrote:Thank you for re-informing me of my choices to report this issue.

I apologize if I offended. Many think this is an official tech support arm of the church and I was just trying to make sure you understood that "no response to a post here" doesn't mean anything more than other users who might have experience with your specific issue had probably not seen your post.

As they say here in the bible belt, Have a blessed day!

I am also having the same pop-up problem on an iPhone X with plenty of memory and a fast network. I will send feedback and hope that a fix will be available so as not to lose all my highlights, etc.

psconley wrote:I am also having the same pop-up problem on an iPhone X with plenty of memory and a fast network. I will send feedback and hope that a fix will be available so as not to lose all my highlights, etc.

It definitely sounds like there's some sort of bug.
As long as you are signed in with your Church Account, your annotations (bookmarks, notes, highlights, links, tags, and notebooks) are synced so you won't lose anything with a delete and reinstall. You can verify that your annotations are synced by going to Notes.ChurchofJesusChrist.org in your web browser, and checking for anything recent. However, screens, study plans, and downloaded books or media don't currently sync, won't show up on the Church website, and would not be preserved on a delete and reinstall.

If you don't want to reinstall the app, you can try to update your iOS system to solve the problem. This method once solved the problem of freezing my iPhone screen. But I don't know if it works for you.