Gospel Library no Longer on Kindle app store?

Hi,
I have 20 Kindle Fires in my classroom for my seminary students. They use the Kindles instead of their cell phones so they are less distracted. (The Gospel LIbrary app is the only thing on the Kindle.) It has worked great until yesterday. The Gospel Library disappeared from all of my Kindles. I went to the Kindle App store to re-download, and I cannot find it anywhere. I searched by title and by Developer. Some of the other apps the Church has made are there, but no Gospel Library. Anybody know what is going on? Is this a Church or Amazon problem? Who should I contact?

What version of Android or Fire OS are your Kindle Fires running?

It looks like Amazon removed Gospel Library from the Amazon Appstore because of a crash when using the microphone button in search. The developers are fixing the crash and will be submitting a new build to Amazon soon.

That's interesting that Gospel Library was actually removed from your devices. I would expect that the installed app would remain, and you'd only discover Gospel Library missing if you tried to delete and reinstall it... Is there a setting for that, or have you seen that happen with other apps?

Are they going to put the gospel library back in the kindle library? It disappeared off all of my children's kindles too. I love having the app on their kindles because even my youngest ones can listen to scriptures every morning.

Gospel Library is now available again on the Amazon Appstore.
Thanks for posting about the issue, it might have taken longer for us to find it otherwise!

Hi Sbradshaw--thanks so much for responding. The Kindle App is back on the App Store. YEAH!!! Sadly, the app no longer is able to be added to a child's profile. (Another person posted the same thing.) I contacted Amazon. They ran all the tests on my Kindles, and they said it is a developer issue. I can use Gospel Library in my adult profile, but a child profile, which has limited access, will not allow the Gospel App to be loaded. I'm hoping there are plans to fix that?

BTW, you asked about the Gospel App disappearing from my Devices. I believe they disappeared the instant the app crashed because of the way my Kindles are set up. I created one child profile called "Student." Then, from my Kindle account, I loaded that profile onto all 20 of my Kindles. Anything the profile "Student" had access to shows up on each of the Kindles. That way I didn't have to download things 20 times for each Kindle. I hope that makes sense.

I'm really looking forward to the Gospel Library to be available for upload onto child profiles.

Best!

sister Brown

I'm not very familiar with Kindle FreeTime and child profiles. Does it give you a certain message when you try to add the app to a profile? What settings do you have enabled on the profile? For example, for one of the users on this page (last comment on the page, also on the following page), they had "Learn First" checked and it prevented them from enabling any apps that aren't labeled as "Education":
https://www.amazonforum.com/forums/devi ... -load-apps

On my kids' profiles, there is no message, the app just isn't available to choose when picking the apps for their profiles. It was there, as an option, before this last update. I can still access it in the app store or in the adult profile, so it is still associated with my account. I'm not sure what changed in this last update that made it disappear, but I hope you can fix It! Thanks for looking into it.

Hi, I looked up the "Learn Time" error. My "Learn Time" is not even turned on. There must be something else going on. The bummer is that the Gospel Library app worked so well in the "child profile" for the last year until the glitch with the gospel library app two weeks ago and Amazon pulled it off. When the Church put the app back on the Amazon app store, it no longer will show up in a child profile. There's no error code. In fact, the Kindle thinks it is loaded into the profile. The app justjust won't show up.

I keep thinking there must have been something that changed in the gospel library app or on Amazon during "the crash" to make it no longer compatible with child profiles.

loisdbrown wrote:In fact, the Kindle thinks it is loaded into the profile. The app just won't show up.

Maybe this is the root of the problem, if the Kindle thinks it's there, but it's not? Are you able to remove it entirely from the device and profile, then add it again?

Thanks for your response sbradshaw. You are extremely kind to keep trying to help me.
While I was troubleshooting the problem with Amazon, the customer service rep had me delete the app off the device several times and then try to reinstall. Gospel Library would always appear/work in an adult profile, but it will not appear in a child's profile. Amazon also had me delete the child's profile and then reinstall it. We did this several times as well. Then we tried the same thing on several different Kindle fire devices. (I have a large number of them.) The Gospel Library app wouldn't appear in any of the child profiles on any of the devices I own. My Kindles are all less than a year old and have all been updated to the most recent operating system and most recent Gospel Library app update. I spent about 2 hours on the phone with Amazon. They finally said it had to be something in the app itself that is prohibiting it from showing up in the child profile. I'm truly at a loss of what to do. I have contacted (via email) the church via the "feedback" feature in Gospel Library. All I got back from them was a pre-written response from a service missionary that didn't address the issue at all.

I am having this same issue with the Gospel Library app not appearing in the child profile.
I reluctantly had to allow my son to use my adult profile so he could use the Kindle in seminary.
Any possible way we can get this fixed soon?

I hope it's okay for me to post here as well. I've deleted the Gospel Library off of my old Kindle Fire and am wanting to install it again for my 14 year old to use for her study of Come Follow Me. I don't see it available at all. Any ideas?

For those who have had trouble installing Gospel Library in a Kindle child profile, I'm curious if it's still broken after the latest Gospel Library release (5.4). Have you seen any change?

I have been using the library app on my kindle... I had to reset my kindle and when I tried to reinstall the gospel library... now I can't even use as it gets stuck trying to update / download the catalog and will not even open

bgbrown5 wrote:I have been using the library app on my kindle... I had to reset my kindle and when I tried to reinstall the gospel library... now I can't even use as it gets stuck trying to update / download the catalog and will not even open

Do you have any Kindle Fire OS updates available to install, if you recently reset your Kindle Fire? Also, did you reinstall Gospel Library from a backup, or directly from the Amazon Appstore (if from a backup, you could try deleting and reinstalling from the Appstore)?

Will the gospel library ever be available again for kindle fire. As of today, May 16, 2021, the gospel library does not show up in the App Store.

musicaltheatreman wrote:Will the gospel library ever be available again for kindle fire. As of today, May 16, 2021, the gospel library does not show up in the App Store.

It shows for me – both in a browser and in the Amazon Appstore on my Kindle Fire.
https://www.amazon.com/Church-Jesus-Chr ... 006OP8494/

What version of Fire OS does your device have? Do you have any Fire OS system updates available?

I own a 5th generation Kindle and started using it again within the last week (Fire OS 5.6.8.0). I uninstalled the Gospel Library app I had installed many years previously, searched Gospel Library on the Amazon app store, and reinstalled from there. For the last two days when I opened the app it seemed frozen on the initial screen when loading/updating Gospel Library and I would exit and repeat the same above process. Today (10/12/2021) I opened the app and let it stay open as I researched the issue in many places and came across this forum. After almost an hour with strong Wi-Fi connection the app finished updating. I'm sure other users will continue to have issues different than mine and hope they can have their issues resolved. I'm very happy to have access again to the most recent Come Follow Me and other recent content. Thank you to this forum. I kept the Gospel Library open because the info in this forum gave the impression that it should work on my particular device and settings. Thank you again!

I had the Gospel Library on my Kindle, they said I needed to manually update. It would not let me do it. So I uninstalled it to re download it and now Amazon is saying it is only available on Android.

Why doesn't the Gospel Library app work on my Kindle Fire? It worked fine yesterday. Today when I try to open it, it just closes. I have restarted my Kindle, I have checked that there is ample storage and I have uninstall ed and reinstalled the app. Nothing works. I need help.

There was a 7.4.1 update that just went out on the Amazon Appstore to fix a crash.