Incorrect address in Donor Statement of Contributions

I have been handing out the "Donor Statement of Contributions - 30 Sep 2019". One of the members of my ward served as a temple president from 2010 through 2013. His statement shows the address where he lived while he was temple president. I checked his membership record and his "Participant Information" donor record, and they both show his correct address. I don't know where the temple presidency residence address came from, or why it is printed on his statement.

When I generate a new statement for him, it also lists the temple presidency address.

The very same thing has been happening to a member in my ward. This has been the case for several years now and no one has figured out how to fix it yet. Does anyone have any advice?

Has the ward clerk contacted the Global Service Center?

I did call the GSC about this issue. They found the old address in CUBS, and corrected it to his present home address. They assured me there was nothing the member or ward clerk could have done to make this correction.