Member cannot remember login

6 postsstarted by mycalbrown 2019-10-20 16:33 UTC2,411 viewsoriginal topic

New Member

#1
2019-10-20 16:33 UTC

How do I help a member find their LDS account? They created one but they are unsure of what the user name is. Also they don't know how to access their email.

russellhltn

Community Administrator

#2
2019-10-20 19:02 UTC

mycalbrown wrote:Also they don't know how to access their email.

They'll need to figure that out first.

Once that's fixed, there is a "forgot username" link in the login page.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

leann8842

New Member

#3
2020-01-23 16:20 UTC

Edited 1 time, last by russellhltn on 2020-01-23 17:42 UTC. Reason: Friend's name removed - this is a public forum

I have helped a friend, [Name Removed], set up an LDS Account and now I can't remember her login in or password.
She does not have a mobile phone or an email, so when I set it up I used my mobile phone and email account.
I believe the user name is Firth, but when I put that in and enter my email address it takes me to my login and then I'm lost again as how to access her account.
She has the death certificate for her brother that died last year and I'd like to be able to ad that under her name.
Can you please help me with this issue - Thanks

davesudweeks

Senior Member

#4
2020-01-23 18:43 UTC

leann8842 wrote:I have helped a friend, [Name Removed], set up an LDS Account and now I can't remember her login in or password.
She does not have a mobile phone or an email, so when I set it up I used my mobile phone and email account.
I believe the user name is Firth, but when I put that in and enter my email address it takes me to my login and then I'm lost again as how to access her account.
She has the death certificate for her brother that died last year and I'd like to be able to ad that under her name.
Can you please help me with this issue - Thanks

With her membership number, her clerk could help her contact the service center and they should be able to help her recover her account. Given the rest of your post, I'm guessing what she really wants is access to FamilySearch which can be a separate login from her church login if she wants it to be (if I understand correctly). I think FamilySearch requires an either an email address or a mobile phone for a FamilySearch account.

RJContla

New Member

#5
2020-01-23 20:39 UTC

I need to speak with someone about my parents' account that was previously set up. Their email has changed, with no access to previous one, so we cannot verify and get a new password. I need to speak with someone and have them contact me directly. ???-???-????.

Moderator edit: Removed phone number.

rmrichesjr

Community Moderators

#6
2020-01-23 22:37 UTC

RJContla wrote:I need to speak with someone about my parents' account that was previously set up. Their email has changed, with no access to previous one, so we cannot verify and get a new password. I need to speak with someone and have them contact me directly. ???-???-????.

Moderator edit: Removed phone number.

Nobody here can help you. This is a user-to-user discussion forum. Your parents (or you) will need to talk with their ward clerk. If necessary, their ward clerk can arrange contact with the Global Support Center to fix things. It might be possible for the clerk to update the email address(es) in their membership records to enable them to update their password without needing to contact the GSC.