Member not showing in LCR lists after being moved into ward

Okay - I have a weird problem that I have not seen before. I moved a member into our ward (with her new spouse - who is head of household). Everything seemed to go well, but then after I assigned her to a calling, she and her husband stopped showing up on the Member List (in LCR). I also don't see their household in the directory (through my browser). If I go to the Cub organization, I can see her listed as Den Leader in the calling that I assigned her to and I can also get to her profile by clicking on her name there. I can see her individual and household information and can also get to her husband's info through her household tab. But they still don't show up on member listing.

I also did a sync in my Tools app on my phone and was able to see them fine there - so something is messed up in LCR somewhere. I am not sure what to do and don't know how to reach out for help. When I click on the "Help" - "Contact Us" menu in LCR (in my browser), it just takes me to a "You are successfully logged out" screen with an lds.service-now.com URL - so that doesn't seem to be useful either.

If you moved the member in this morning, that is probably due to a database issue we're working through right now.

Yes - I moved it in this morning. I am assuming the issue will correct itself once you've completed resolving your issue then and there is nothing else I should do right now, corrrect?

ehuber wrote:Yes - I moved it in this morning. I am assuming the issue will correct itself once you've completed resolving your issue then and there is nothing else I should do right now, corrrect?

Yes. Based on what we're working through, I would give it at least a day.